Cms Executive

2 weeks ago

Swargate Pune Maharashtra, India Integrated Active Monitoring Pvt. Ltd. Full time

Company Name - Integrated Active Monitoring Pvt Ltd, 1st Floor, Block No 27, Job Timing - In 3 Shifts (1st-7 am to 3.30 pm, 2nd-3 pm to 11.30 pm, 3rd-11.00 pm to 7.30 am) Experience - Experienced/Fresher’s Salary - Best as per Industry Standards

No of Openings - 05

Educational Qualification - B. E, M.Sc., B.Sc., M. Com, B. Com, MCA, BCA, M.A, B.A, (ITICOPA), Diploma - Computer.

 Handling with Alerts.

 Sending Reports has per the shift.

 Temple monitor.

 Provide customer support

 Support to Engineers.

 Raise Internal Tickets for issues.

 Provide customer support for resolution to client issue.

 Daily communicates with different branches for faulty sensors.

 Keep monitoring and hand daily alerts portal.

 Keep recording for branches.

 send daily report.

 Maintain customer contact person list for easy communication.

 Handle customer complaints or concerns and escalate when necessary.

 Coordinate with relevant departments to resolve issues effectively.

 Provide timely and fast resolution to client issue.

 Keep tracking on issues raised from client.

 Handle customer mails and escalate.

Additional Skills
- 1. Good Knowledge of computer handling

2. Basic Knowledge of Networking and Technical

3. Good written and verbal communication Skill

4. Problem solving skills

5. Tech Support

Note: - You will perform such duties and accept such responsibilities as may from time to time be assigned to you by the Company to the at most of your ability, to promote and advance the interests of the Company. Should there be any change in your duties, responsibilities, your designation and/or your place of work, you will be notified accordingly.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹10,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Swargate, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Rate yourself in Microsoft Excel

**Education**:

- Bachelor's (required)

**Location**:

- Swargate, Pune, Maharashtra (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

Expected Start Date: 26/02/2025

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