Cms Executive

2 weeks ago

Swargate Pune Maharashtra, India Integrated Active Monitoring Pvt. Ltd. Full time

**Company Name - Integrated Active Monitoring Pvt Ltd**

**Job Timing -**

In 3 Shifts (1st-7 am to 3.30 pm, 2nd-3 pm to 11.30 pm, 3rd-11.00 pm to 7.30 am)

**Experience -**

Experienced/Fresher’s Salary - Best as per Industry Standards

**Educational Qualification -**

B. E, M.Sc., B.Sc., M. Com, B. Com, MCA, BCA, M.A, B.A, (ITICOPA), Diploma - Computer.

**Responsibilities-**

 Handling with Alerts.

 Sending Reports has per the shift.

 Temple monitor.

 Provide customer support

 Support to Engineers.

 Raise Internal Tickets for issues.

 Provide customer support for resolution to client issue.

 Daily communicates with different branches for faulty sensors.

 Keep monitoring and hand daily alerts portal.

 Keep recording for branches.

 send daily report.

 Maintain customer contact person list for easy communication.

 Handle customer complaints or concerns and escalate when necessary.

 Coordinate with relevant departments to resolve issues effectively.

 Provide timely and fast resolution to client issue.

 Keep tracking on issues raised from client.

 Handle customer mails and escalate.

**Additional Skills -**

1. Good Knowledge of computer handling

2. Basic Knowledge of Networking and Technical

3. Good written and verbal communication Skill

4. Problem solving skills

5. Tech Support

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹10,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Work Location: In person

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