Walk-in-drive- IT Helpdesk Executive
2 weeks ago
**CMS Computers India pvt ltd** hiring for IT Help Desk role.
**Please find below walk-in-details,**
**Position Name**: IT Help Desk / Desktop support
**Experience**:2- 3 yr
**Time**:10 AM - 3 PM
**Date**:2nd May - 3rd May 2025
**Location**:
**CMS Computers India Pvt Ltd**
70, Lake Rd, Kaycee industries compound,
Opposite Mayuresh Park,
Bhandup West, Mumbai,
Maharashtra 400078
Minimum **2 years**on **installation/configuration and support on desktop O/S such as Win 7 /Windows 8, PC assembling & disassembling, printer/MFP troubleshooting.**
- Provide Help Desk support for reporting technical incidents / issues / problems with the system.
- The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs.
- Track each incident / call to resolution.
- Escalate the calls, to the appropriate levels, if necessary, as per the
escalation matrix agreed upon
- Analyze the incident / call statistics and provide monthly reports including but not limited to:
i. Type of incidents / calls logged
ii. Incidents / calls resolved
iii. Incidents / calls open
iv. SLA compliance report
**Qualification:
- **
**Any Graduate with diploma in computers OR Degree/Diploma in Computers/ Electronics from recognized Engineering. College/ Polytechnic.**
**02241259082**
**NOTE**: Kindly carry hardcopy CV.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to commute/relocate:
- Bhandup, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Willingness to travel:
- 100% (preferred)
Work Location: In person
Application Deadline: 03/05/2025
Expected Start Date: 02/05/2025
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