Walk-in-drive- IT Helpdesk Executive

2 weeks ago


Bhandup Mumbai Maharashtra, India CMS Computers pvt ltd Full time

**CMS Computers India pvt ltd** hiring for IT Help Desk role.

**Please find below walk-in-details,**

**Position Name**: IT Help Desk / Desktop support
**Experience**:2- 3 yr
**Time**:10 AM - 3 PM
**Date**:2nd May - 3rd May 2025
**Location**:
**CMS Computers India Pvt Ltd**
70, Lake Rd, Kaycee industries compound,
Opposite Mayuresh Park,
Bhandup West, Mumbai,
Maharashtra 400078

Minimum **2 years**on **installation/configuration and support on desktop O/S such as Win 7 /Windows 8, PC assembling & disassembling, printer/MFP troubleshooting.**
- Provide Help Desk support for reporting technical incidents / issues / problems with the system.
- The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs.
- Track each incident / call to resolution.
- Escalate the calls, to the appropriate levels, if necessary, as per the

escalation matrix agreed upon
- Analyze the incident / call statistics and provide monthly reports including but not limited to:
i. Type of incidents / calls logged

ii. Incidents / calls resolved

iii. Incidents / calls open

iv. SLA compliance report

**Qualification:

- **

**Any Graduate with diploma in computers OR Degree/Diploma in Computers/ Electronics from recognized Engineering. College/ Polytechnic.**

**02241259082**

**NOTE**: Kindly carry hardcopy CV.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

Ability to commute/relocate:

- Bhandup, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Willingness to travel:

- 100% (preferred)

Work Location: In person

Application Deadline: 03/05/2025
Expected Start Date: 02/05/2025



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