Helpdesk Executive

1 day ago


Lower Parel Mumbai Maharashtra, India Rojgar group Full time

**Call Coordinator - Mumbai (Lower Parel)**

**Location**: Mumbai (Lower Parel)
**Experience**: 1.5 Years

Call Coordinators shall be responsible to respond calls at first level. The CC must have good communication skills. CC shall have clarity of Service level agreement and Escalation matrix. Must adhere AFLIC’s defined processes, security guidelines, regulatory guidelines, Do’s, and don’ts rigorously

**Responsibilities**:

- Respond to all walk-in users, phone calls and mails received on Helpdesk and calls logged in call logging tool
- Ensure all requests, problems, incidents etc. are getting logged in Service desk
- Understand and guide users with basic resolution for known issues (first level resolution)
- Categories calls in service desk
- Assign calls to appropriate engineer by looking at nature of call
- Take regular status and follow-up for call closure
- Timely escalate as per escalation matrix till closure

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person


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