Customer Relationship Officer

4 days ago

Bengaluru, India Artemy Full time

Real Estate client of Artemy requires

**Asst Manager /Executives - Customer Relations**
- Be the face of Company for interacting and addressing the queries of customer by maintaining strong public relations
- Ensure high service levels and promptness in anchoring customers after Sales from Intro till handover
- Handle post-sales starting from handling booking forms, sending welcome mail, booking confirmation.
- Log the booking in the ERP and maintain complete database of Customer including their personal files.
- Coordinate with the customers & reputed bankers for customers loan sanction and disbursement
- Follow up with customers on payment dues and update all communication with the customer.
- Work on collection targets every month and achieving the same in time
- Ensure receipts for payments are sent on time and handle payment defaults and recovery.
- Regular communication to customer about apt progress of project in coordination with Project team..
- Plan and coordinate execution of various Agreements, etc.
- Attend, Investigate and resolve customer enquiries or complaints in an empathetic manner.
- Worked closely with Marketing and Sales, legal and Finance team to render efficient and effective service to the customers.
- Maintain the relationship with the existing customers & generating the leads
- Schedule the registrations. Coordinating with customers about the process, Legal team - To prepare necessary documents, Accounts team - To get the payment clearance.
- Maintain the relationship with the existing customers & generating the leads
- Prepare daily, Monthly, Projection report and Other MIS for the Management

**Skills required**
- Bachelor's/Masters degree in Business, Marketing, Communications, or related field
- Min 4 years of experience in Customer Relations preferably in Real Estate
- Excellent convincing & listening skills.
- Detailed knowledge of Information Builders product offering
- Well-organized and target oriented.

Good working knowledge of MS Office and ERP.

**Salary**: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Application Question(s):

- Do you have experience in follow up of payments and collections

**Experience**:

- min. 4 yrs exp as customer relation in Relal Estate industry (required)

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