Customer Relationship Associate
10 hours ago
**Location**: Hyderabad
**Reporting to**: Owner (Anand Gupta)
**Role Overview**:
We invite an experienced _Senior CRA- Jewellery_ professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.
**Key Responsibilities**:
- Personally handle repeat customers and walk-ins needing special attention
- Resolve complaints, negotiations, and delicate escalations
- Train the team on customer engagement and luxury follow-ups
- Host weekly one-on-one coaching and team updates
- Maintain brand loyalty through relationship-building
- Support performance tracking and incentive design
**Requirements**:
- Female, 45+ years, Hyderabad or Andhra roots
- Telugu fluency a must; Hindi/English working knowledge
- 10-15 years of proven jewelry client relationship experience
- Warm, spiritual, dignified in appearance and speech
- High emotional intelligence and trustworthiness
**Compensation**: Competitive salary + performance incentives, standard leaves & holidays.
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