Customer Experience Associate

4 days ago

Hyderabad Telangana, India Zomato Full time

**Key responsibilities**:

- As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address our online ordering customers' pressing needs and concerns and elevate the standard of Zomato's customer service.
- You start at ground zero to gain an understanding of our customers' sentiments and challenges.
- You will be relationship managers for our customers, providing them with new and exciting solutions.
- You will surface the key problems with other Zomato teams to help design better solutions.

**What you need to bring to the 'table'**:

- Zealous customer focus - experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy.
- Articulate communication - strong communication skills with proficiency in typing and speaking efficiently.
- Analytical mindset - handling problems is your forte You excel at managing the resolution process, ensuring that communication remains clear and concise throughout.
- Problem-solving skills - solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries.

**What's in it for you**:
Here, you're not just an Associate, you are on the path to leadership. The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato

**Working model**:

- A 5/6-days model, every alternate week.
- We will operate in morning, afternoon, evening and night shifts.
- It's a work-from-office (WFO) role unless otherwise specified on the basis of business requirements.

**Screening and interview process**:
**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you interviewed with Zomato/ Blinkit/ Hyperpure/ Feeding India in the past?

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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