Customer Experience

2 days ago

Hyderabad Telangana, India Aeries Technology Full time

Job Id: Aeries/027/24-25

Industry IT-Software / Software Services / testing

Location Hyderabad

Experience Range 5 - 9 Years

Qualification Graduation

**Job Description***

**About Us**

**About Business Unit**

A privately held Azurity Pharmaceuticals company held products that meet the needs of patients with underserved conditions by providing unique, accessible, and high-quality medications with its integrated capabilities and vast partner network to continually expand its portfolio

**Roles and Responsibility**

**Job Description Summary**

The Customer Experience & Engagement Associate will be a part of the Digital Innovation and Marketing Operations Team (DIMO) and report to the Director of Modular Content. DIMO’s mission is to drive digital transformation within the commercial organization that is rooted in continual enhancements focused on a digital-first mindset, which uses a test & learn culture while balancing operational effectiveness and personalized omni channel customer engagement supporting Azurity’s commitment to ACE (Azurity Commercial Excellence) as we Serve Overlooked Patients.

Partnering closely with their US based DIMO colleagues and the brand leads, this individual will also work with cross-functional team members in PMRC (Azurity MLR process), and Digital to ensure that business imperatives are supported though the development and execution of best-in-class practices and tactics.

**Responsibilities**:

- Salesforce Marketing Cloud Optimization

Collaborate with cross-functional teams to configure, test, and deploy marketing automation campaigns within Salesforce Marketing Cloud.

Ensure seamless integration of data and personalized communication across various channels.

Salesforce Knowledge
- Proficiency in using Salesforce, understanding its features, and navigating the platform.
- Familiarity with both Salesforce Classic and Salesforce Lightning interfaces.

HTML and CSS
- Ability to customize layouts, fonts, colors, and other design elements.

Merge Fields and Dynamic Content
- Ability to pull data dynamically from Salesforce records.

Veeva CRM Knowledge
- Familiarity with Veeva CRM and its features.
- Knowledge of UTF-8 encoding and adherence to guidelines.
- Incorporating dynamic content based on business rules.

Attention to Compliance
- Ensuring that templates comply with industry regulations (e.g., GDPR, CAN-SPAM Act).
- Quality Assurance

Ensure that offshore deliverables meet both the highest creative and technical standards.
- Collaboration and Communication

Coordinate with onshore marketing teams to align strategies and goals.

Communicate effectively across time zones to ensure seamless project execution.

Provide regular updates on project status and milestones.

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