Deals & Gift Voucher - Sales and Operations - Intern

**About Us**:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Net banking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

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**About the team**:
Paytm Deals is a new offering by Paytm which helps users discover Instant Discount offers on offline outlets in the Restaurants, Salon, and Spa industries. Users can avail of a Flat Discount/Flat Cashback on their bill amount by paying at these outlets via Paytm Deals. Currently, the product has been launched in all major metro cities and will be scaled further to 25+ cities by Mar'23. We have about 4000 merchant outlets in Gurgaon, Pune, Mumbai, Delhi, Jaipur, Chandigarh, Bengaluru, Chennai, Hyderabad, and Kolkata with notable brands like SOCIAL, Wow Momos, Toni & Guy, Geetanjali Salon, etc. Gift Voucher or Gift Card business in India is estimated to be around $5.5 bn in the CY 2021. At present, Paytm users can visit and checkout different GV brands through the dedicated store front and also search. Within the store front the users get to choose as per the different categories and choose from some of the best selling brands. Gift Voucher as a category/SKU is being used by multiple businesses to acquire new customers and retain the same using a Gift Card product. Major verticals which follow this are Retail - Electronics, Furniture, Grocery, Fashion & Accessories, OTT, Beauty Wellness & Health, Restaurants, QSR and Fine Dining Restaurants, Online Retail & Services

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**About the role**:
This role define calling & rapport building with the prospective merchants (partners) and helping them with their queries/ guiding them through the process of onboarding on nearbuy. Explaining order flow and usage of nearbuy tools/dashboards for redemption and other use cases to the newly acquired merchants

**Expectations/ Requirements**

1. Keep records of all conversations in a comprehensible way for sharing insights with management.

2. Follow-ups with unresponsive partners to help activation/retention.

3. Strictly adhere to the SOPs and the processes underlying the onboarding process.

4. Excellent written and spoken communication skills.

5. Basic Knowledge of excel(sheets), word etc.

**Superpowers/ Skills that will help you succeed in this role**

1. High level of drive, initiative and self-motivation

2. Ability to take internal and external stakeholders along

3. Understanding of Technology and User Experience

4. Love for simplifying

5. Growth Mindset

6. Willingness to experiment and improve continuously

**Education**: Graduation/ Post Graduation preferred

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**Why join us**

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

**Compensation**:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story