Customer Support

2 weeks ago

Camp Pune Maharashtra, India My Digital Agency Full time

We are looking for an experienced Customer Service & Operations Executive to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

**Responsibilities**
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities

Requirements and skills
- Proven working experience as a Customer Service Executive.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation

**Salary**: ₹24,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- Camp, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations: 3 years (preferred)
- total work: 4 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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