Customer Support

1 day ago

Pune Maharashtra, India Kirloskar Oil Engines Full time

**Location**: Pune **Experience**: 7 to 10 year(s) Key Roles & Responsibilities: - Rapid Field Issue Resolution: - Provide immediate diagnostic and troubleshooting support for complex mechanical, electrical, electronic, and control system faults. - Lead on-site visits to customer locations on a need basis to diagnose and resolve highly complex or persistent product issues, ensuring mínimal downtime and maximum customer satisfaction. - Technical Expertise & Support: - Demonstrate strong proficiency with Electronic Control Modules (ECM) and Genset Control Modules (GCM) for accurate diagnostics and parameter adjustments. - Provide expert guidance on aftertreatment systems, including DPF, SCR, and associated controls, to ensure compliance and optimal performance. - Cross-Functional Collaboration & Communication: - Act as a crucial liaison between the field service team and internal quality and engineering departments. - Initiate and actively participate in Product Quality Concerns (PQC) and Infant Care forums to escalate recurring or systemic field issues for engineering review and resolution. - Effectively communicate complex technical issues, diagnostic findings, and proposed solutions to both technical and non-technical audiences. - Documentation & Knowledge Sharing: - Review and provide technical input on Product Incident Reports (PIR) and Field Reports to ensure accuracy and comprehensive documentation of issues. - Responsible for collating and releasing "Field Learnings" documents to enhance the technical knowledge and capabilities of the broader field service network. - Contribute to the development and updating of service bulletins, diagnostic procedures, and technical manuals based on field experiences. - Root Cause Analysis (RCA): - Assist in and often lead the preliminary stages of Root Cause Analysis for significant product failures, collaborating with engineering and quality teams to identify underlying causes. - Provide detailed field observations and data to support comprehensive RCA efforts and the implementation of corrective actions. - Training & Mentorship: - Potentially provide technical guidance and informal mentorship to junior field service technicians and engineers. - Participate in internal training sessions to disseminate knowledge about new products, common issues, and best diagnostic practices.

  • Customer Support

    1 day ago

    Pune, Maharashtra, India Kirloskar Oil Engines Full time

    **Location**: Pune **Experience**: 10 to 15 year(s) - Lead, mentor, and develop a large team of product support engineers and technicians, ensuring high performance, motivation, and continuous skill enhancement. - Oversee resource allocation, scheduling, and performance reviews for the product support team. - Foster a culture of customer-centricity,...

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India Apogee Service Pvt. Ltd Full time

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  • Customer Service Associate kannada

    7 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

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  • Customer Service Associate malayalam Process

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

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    2 weeks ago

    Pune, Maharashtra, India arcatron mobility Full time

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    1 day ago

    Hadapsar, Pune, Maharashtra, India Genesis HR Services Full time

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    1 day ago

    Pune, Maharashtra, India Intrelsys Consulting Full time

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  • Customer Support Executive

    3 days ago

    Pune, Maharashtra, India edutinker Full time

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  • Customer Support

    1 day ago

    Chinchwad, Pune, Maharashtra, India RANKA JEWELLERS CHINCHWAD Full time

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  • Customer Support Associate

    1 day ago

    Pune, Maharashtra, India Mosahay Full time

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