Customer Support

5 days ago

Pune Maharashtra, India Kirloskar Oil Engines Full time

**Location**:
Pune

**Experience**:
7 to 10 year(s)

Key Roles & Responsibilities:

- Rapid Field Issue Resolution:

- Provide immediate diagnostic and troubleshooting support for complex mechanical, electrical, electronic, and control system faults.
- Lead on-site visits to customer locations on a need basis to diagnose and resolve highly complex or persistent product issues, ensuring mínimal downtime and maximum customer satisfaction.
- Technical Expertise & Support:

- Demonstrate strong proficiency with Electronic Control Modules (ECM) and Genset Control Modules (GCM) for accurate diagnostics and parameter adjustments.
- Provide expert guidance on aftertreatment systems, including DPF, SCR, and associated controls, to ensure compliance and optimal performance.
- Cross-Functional Collaboration & Communication:

- Act as a crucial liaison between the field service team and internal quality and engineering departments.
- Initiate and actively participate in Product Quality Concerns (PQC) and Infant Care forums to escalate recurring or systemic field issues for engineering review and resolution.
- Effectively communicate complex technical issues, diagnostic findings, and proposed solutions to both technical and non-technical audiences.
- Documentation & Knowledge Sharing:

- Review and provide technical input on Product Incident Reports (PIR) and Field Reports to ensure accuracy and comprehensive documentation of issues.
- Responsible for collating and releasing "Field Learnings" documents to enhance the technical knowledge and capabilities of the broader field service network.
- Contribute to the development and updating of service bulletins, diagnostic procedures, and technical manuals based on field experiences.
- Root Cause Analysis (RCA):

- Assist in and often lead the preliminary stages of Root Cause Analysis for significant product failures, collaborating with engineering and quality teams to identify underlying causes.
- Provide detailed field observations and data to support comprehensive RCA efforts and the implementation of corrective actions.
- Training & Mentorship:

- Potentially provide technical guidance and informal mentorship to junior field service technicians and engineers.
- Participate in internal training sessions to disseminate knowledge about new products, common issues, and best diagnostic practices.

  • Customer Care Executive- Telecom Process

    3 days ago

    Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    **Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...

  • Customer Support

    5 days ago

    Pune, Maharashtra, India Kirloskar Oil Engines Full time

    **Location**: Pune **Experience**: 10 to 15 year(s) - Lead, mentor, and develop a large team of product support engineers and technicians, ensuring high performance, motivation, and continuous skill enhancement. - Oversee resource allocation, scheduling, and performance reviews for the product support team. - Foster a culture of customer-centricity,...

  • Customer Assistant

    12 hours ago

    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...

  • Customer Support

    1 week ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title: US Telecom Inbound/Outbound Process** **Location**: Pune (Hinjewadi Phase 3) **Industry**: US Telecom - B2C (Wireless Voice) / B2B (Connect Voice) **Job Type**: Full-time, Work from Office (WFO) **Shifts**: 24/7 Rotational Shifts (Between 5:30 PM - 7:30 AM) **Salary**: - **6M - 11M Experience**: ₹3.97 LPA (₹25,589 per month) - **1 Year -...

  • Customer Support Advisor

    5 days ago

    Pune, Maharashtra, India Intrelsys Consulting Full time

    **Job Title: Customer Support Advisor** Location: The Co-Work, Rushub Bizz Bay, Kharadi, Pune About Transcom: Transcom is a global leader in customer experience services, delivering customer care, sales, and technical support across various industries. We are passionate about innovation, diversity, and creating an inclusive work environment. Join us in...

  • Customer Support Executive

    1 week ago

    Pune, Maharashtra, India edutinker Full time

    **Remote-But base location should be Pune** **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent...

  • Customer Support Associate

    1 week ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Customer Support Associate - International Voice & Chat Process** **Contact**: 75688 42910** **Location**:Pune, India** **Salary**: ₹3 LPA - ₹6 LPA (with attractive incentives & allowances!) **Shift**: 24/7 Rotational (5 days working, 2 days off) **Transport**: Cab facility provided both ways **Role Overview**: Join our international customer...

  • Customer Support

    5 days ago

    Hadapsar, Pune, Maharashtra, India Genesis HR Services Full time

    we are committed to delivering exceptional service to our global clientele. We value effective communication and are looking for a dynamic individual to join our international customer support team. **Job Summary**: As an International Customer Support Specialist, you will play a crucial role in enhancing customer satisfaction across various regions. Your...

  • Customer Service Associate kannada

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support Associate

    5 days ago

    Pune, Maharashtra, India Mosahay Full time

    Job Description: Customer Support Executive in Blended Voice Process Position: Customer Support Executive Process: Blended Voice Process Location: Pune Shift: Rotational Day Shift (6 days working + 1 day off) Language Proficiency: Fluent in English and Hindi or Tamil or Telugu or Malayalam or Kannada **Salary**: Competitive: 3.20 LPA to 3.50 LPA (based...