Collections Agent

2 days ago

Gurugram Haryana, India AAR Financial Full time

**Negotiating Payment Arrangements**: Work with borrowers to establish feasible payment plans or settlements that accommodate their financial situations.
- **Assessing Borrower’s Financial Situation**: Evaluate the financial status of delinquent borrowers to determine the best approach for collection efforts.
- **Managing Collection Records**: Maintain accurate records of all communication with borrowers, including payment arrangements, promises made, and any disputes or issues raised.
- **Escalating Accounts**: Identify high-risk or severely delinquent accounts and escalate them to senior agents, legal teams, or third-party collection agencies, as necessary.
- **Ensuring Compliance**: Adhere to all applicable laws, regulations, and company policies regarding collections, including FDCPA (Fair Debt Collection Practices Act) and other relevant local or international regulations.
- **Negotiating Debt Forgiveness or Reductions**: Where applicable, assist in negotiating reductions in outstanding balances or debt forgiveness based on company guidelines or settlement offers.
- **Monitoring Payments**: Track and monitor the borrower’s repayment progress to ensure that payments are made according to the agreed-upon schedule.
- **Sending Payment Reminders**: Regularly send reminders to borrowers to ensure they are aware of upcoming payments, overdue balances, or any special terms related to their loans.
- **Dealing with Disputes**: Handle any disputes or disagreements that arise between the company and the borrower, aiming for a resolution that is in the best interest of both parties.
- **Preparing Reports**: Generate regular reports on collections activity, outlining outstanding balances, payment status, and progress on accounts under review.
- **Working with Internal Teams**: Collaborate with customer service, legal, and finance teams to manage complex collections, investigate fraud or non-payment issues, and ensure proper documentation.
- **Tracking Loan Recovery**: Continuously track and analyze recovery rates, identifying trends or areas for improvement in the collection process.
- **Promoting Financial Literacy**: Provide borrowers with information or guidance on how to avoid future delinquencies and better manage their finances.
- **Maintaining Professionalism**: Always maintain a high level of professionalism and courtesy when dealing with borrowers, even in potentially difficult or contentious situations.

Pay: From ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift

Supplemental Pay:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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