Tele Collection Executive

1 day ago

Gurugram Haryana, India Bridgexcel innovations pvt ltd Full time

Position: Collection Agent.

Location: Gurgaon.

Language Preference: Tamil, Kannada, Telugu.

Experience: 6months-1years of experience in collection process.

*REQUIRED GOOD COMMUNICATION SKILLS*

ROLES & RESPONSIBILITIES
- Contact customers to remind them of overdue payments and negotiate repayment terms to meet collection targets.
- Maintain accurate and updated records of customer interactions, payment status, and commitments.
- Ensure compliance with company protocols and legal guidelines during all recovery efforts.
- Address customer queries related to payments and escalate complex cases to senior team members as needed.
- Collaborate with field collection agents and provide updates on unresponsive accounts.
- Identify repayment risks and prioritize accounts requiring immediate attention.
- Maintain a professional and empathetic approach to ensure a positive customer experience while emphasizing repayment benefits.

Pay: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Morning shift

**Experience**:

- total work: 1 year (required)

**Language**:

- Kannada (required)
- Tamil (required)
- Telugu (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

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