On Site Service Technician

**DESCRIPTION**

The On-Site Service Technician - Level II is a technical specialist responsible for delivering high-quality service and customer support by diagnosing and completing less complex repairs on Cummins products at customer locations. This role involves hands-on troubleshooting, preventive maintenance, and technical support of engines and associated systems, ensuring effective field service operations while upholding safety, quality, and customer satisfaction.

**Key Responsibilities**

- Diagnose and complete less complex repairs on Cummins engines and related systems using specialized tools and documented procedures.
- Provide courteous, professional customer interactions, ensuring prompt service and maintaining strong relationships.
- Utilize electronic service tools (e.g., INSITE) for engine and aftertreatment system diagnostics.
- Conduct preventive maintenance and train customer employees on basic repairs.
- Escalate unresolved issues to senior technicians or supervisors; accurately document service actions and findings.
- Train OEMs and service center teams on Cummins products, ensuring proper use and support.
- Maintain service databases, prepare incident reports, and manage warranty claims and parts dispatch.
- Perform service audits, field failure analysis, and support corrective actions for product issues.
- Maintain a clean, safe work environment, following all Health, Safety, and Environmental (HSE) regulations.
- Participate in technical training programs and remain current on product and technical knowledge.

**RESPONSIBILITIES**

**Education, Licenses, and Certifications**

- Vocational Diploma or Degree in Mechanical, Automobile, or Electrical Engineering from a recognized institution.
- Apprentice Certified Power Generation or Engine Technician (preferred).
- Relevant Electrical Certification (Optional).
- Valid Local Driving License (mandatory).
- Additional licensing may be required for export control or regulatory compliance.

**Core Competencies**

- **Communicates Effectively**: Clearly conveys information to different audiences.
- **Customer Focus**: Builds strong relationships, delivering tailored solutions.
- **Develops Talent**: Supports colleagues’ technical and career growth.
- **Manages Complexity**: Applies sound judgment to resolve issues.
- **Self-Development**: Actively seeks professional and technical growth opportunities.
- **Health & Safety Fundamentals**: Models and promotes safe work practices.
- **Values Differences**: Embraces diversity of perspectives and experiences.

**Technical Competencies**

- **Diagnostics Application**: Translates complaints into troubleshooting plans; uses guided workflows and tools.
- **Electronic Service Tool Application**: Leverages diagnostic software/hardware tools effectively.
- **Engine Systems Interactions**: Understands and analyzes interconnected systems for accurate repair.
- **Product Repair & Maintenance**: Performs disassembly, repair, and reassembly of products within standards.
- **Service Documentation**: Accurately records service details for historical and warranty purposes.
- **Technical Escalation**: Uses systems and expert support to resolve complex technical issues efficiently.

**QUALIFICATIONS**

**Skills and Experience**

- Basic to intermediate experience in field service, ideally with engine or power generation products.
- Proficiency in troubleshooting and repairing engines, turbochargers, fuel systems, dosing systems, and aftertreatment systems.
- Experience with high-voltage/low-voltage systems is an advantage.
- Strong organizational skills with exposure to service reporting and tools (e.g., ePIR).
- Prior involvement in technical training, warranty handling, customer support, and incident resolution.
- Customer service and field failure analysis experience preferred.

**Additional Notes**

- This role requires travel to customer sites and may involve extended hours to meet operational needs.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2418863

**Relocation Package** Yes