On Site Service Technician

2 days ago

Hyderabad, Telangana, India Cummins Talent Acquisition Full time

The On-Site Service Technician – Level II is a technical specialist responsible for delivering high-quality service and customer support by diagnosing and completing less complex repairs on Cummins products at customer locations. This role involves hands-on troubleshooting, preventive maintenance, and technical support of engines and associated systems, ensuring effective field service operations while upholding safety, quality, and customer satisfaction.

Key Responsibilities
  • Diagnose and complete less complex repairs on Cummins engines and related systems using specialized tools and documented procedures.
  • Provide courteous, professional customer interactions, ensuring prompt service and maintaining strong relationships.
  • Utilize electronic service tools (e.g., INSITE) for engine and aftertreatment system diagnostics.
  • Conduct preventive maintenance and train customer employees on basic repairs.
  • Escalate unresolved issues to senior technicians or supervisors; accurately document service actions and findings.
  • Train OEMs and service center teams on Cummins products, ensuring proper use and support.
  • Maintain service databases, prepare incident reports, and manage warranty claims and parts dispatch.
  • Perform service audits, field failure analysis, and support corrective actions for product issues.
  • Maintain a clean, safe work environment, following all Health, Safety, and Environmental (HSE) regulations.
  • Participate in technical training programs and remain current on product and technical knowledge.

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