On Site Service Technician

DescriptionThe On-Site Service Technician – Level II is a technical specialist responsible for delivering high-quality service and customer support by diagnosing and completing less complex repairs on Cummins products at customer locations. This role involves hands-on troubleshooting, preventive maintenance, and technical support of engines and associated systems, ensuring effective field service operations while upholding safety, quality, and customer satisfaction.Key ResponsibilitiesDiagnose and complete less complex repairs on Cummins engines and related systems using specialized tools and documented procedures.Provide courteous, professional customer interactions, ensuring prompt service and maintaining strong relationships.Utilize electronic service tools (e.g., INSITE) for engine and aftertreatment system diagnostics.Conduct preventive maintenance and train customer employees on basic repairs.Escalate unresolved issues to senior technicians or supervisors; accurately document service actions and findings.Train OEMs and service center teams on Cummins products, ensuring proper use and support.Maintain service databases, prepare incident reports, and manage warranty claims and parts dispatch.Perform service audits, field failure analysis, and support corrective actions for product issues.Maintain a clean, safe work environment, following all Health, Safety, and Environmental (HSE) regulations.Participate in technical training programs and remain current on product and technical knowledge.ResponsibilitiesEducation, Licenses, and CertificationsVocational Diploma or Degree in Mechanical, Automobile, or Electrical Engineering from a recognized institution.Apprentice Certified Power Generation or Engine Technician (Preferred).Relevant Electrical Certification (Optional).Valid Local Driving License (Mandatory).Additional licensing may be required for export control or regulatory compliance.Core CompetenciesCommunicates Effectively: Clearly conveys information to different audiences.Customer Focus: Builds strong relationships, delivering tailored solutions.Develops Talent: Supports colleagues' technical and career growth.Manages Complexity: Applies sound judgment to resolve issues.Self-Development: Actively seeks professional and technical growth opportunities.Health & Safety Fundamentals: Models and promotes safe work practices.Values Differences: Embraces diversity of perspectives and experiences.Technical CompetenciesDiagnostics Application: Translates complaints into troubleshooting plans; uses guided workflows and tools.Electronic Service Tool Application: Leverages diagnostic software/hardware tools effectively.Engine Systems Interactions: Understands and analyzes interconnected systems for accurate repair.Product Repair & Maintenance: Performs disassembly, repair, and reassembly of products within standards.Service Documentation: Accurately records service details for historical and warranty purposes.Technical Escalation: Uses systems and expert support to resolve complex technical issues efficiently.QualificationsSkills and ExperienceBasic to intermediate experience in field service, ideally with engine or power generation products.Proficiency in troubleshooting and repairing engines, turbochargers, fuel systems, dosing systems, and aftertreatment systems.Experience with high-voltage/low-voltage systems is an advantage.Strong organizational skills with exposure to service reporting and tools (e.g., ePIR).Prior involvement in technical training, warranty handling, customer support, and incident resolution.Customer service and field failure analysis experience preferred.Additional NotesThis role requires travel to customer sites and may involve extended hours to meet operational needs.Candidates must demonstrate commitment to technical excellence, safety, and continuous improvement.Position is suitable for both internal and external candidates meeting the above qualifications.