Customer Support Executive

1 week ago

Uttar Pradesh, India MyOperator Full time

This is a remote position.

**Key responsibility area**:
- Build expert and dynamic knowledge of company products and services-
- Research information using available resources to satisfy customer inquiries-
- Ensure high FCR% for Chat & Calls-
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships-
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties-
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible- Maintain daily recordings, and log and document issues and resolutions in an electronic database for Account Managers to review & action

**Benefits**:

- 100% Remote working
- Attractive incentives
- Paid time off

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