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CRM Executive

3 weeks ago

Salem, India Go Gauge Logistics Full time

**Position: CRM Executive**
**Salary Package (CTC/year): (INR 1.4L - 2.16L)**
**Location: MDS Nagar-Hasthampatti, Salem**
**Preffered: Mailing, System Knowledge, Communication, Data Analysis**

**Overview**:
Go Gauge Logistics stands as an emerging player in the project logistics space in India. Our comprehensive suite of services encompasses turnkey project logistics, vessel chartering, out-of-gauge (OOG) shipping, port handling & transshipment, heavy haulage & lifting, factory decommissioning solutions, international Air freight management, warehousing & customs clearance.

We are an associate company of Deccan Transport, India, a 33-year-old company that specializes in super heavy lift transportation and lifting. Our extensive fleet includes hydraulic axles, pullers, mechanical trailers, low-beds, drop decks, hydraulic telescopic cranes, skidding and jacking equipment, and strand jacks, all equipped with the latest instrumentation technology. Combined with our in-house engineering team, these resources make us a preferred choice for EPC and various sectors.

**Responsibilities**:

- Maintain and update the company’s CRM system (Zoho CRM).
- Ensure customer data is accurate, complete and up-to-date.
- Segment customer databases for targeted marketing campaigns and customer retention programs.
- Build and maintain strong, long-lasting relationships with customers.
- Respond to customer inquiries and resolve issues promptly to enhance customer experience.
- Gather customer feedback and work with internal teams to improve products/services.
- Analyze customer data and behavior patterns to identify growth opportunities.
- Prepare and present CRM reports (e.g., customer acquisition, retention, satisfaction, etc.).
- Use data-driven insights to optimize the customer journey and improve customer touchpoints.

**Benefits**:
**Professional Development**: We invest in your growth by offering opportunities for professional development, training, and certifications to enhance your skills and career progression.
**Recognition and Awards**: Join a culture that values and celebrates excellence. Our recognition programs and awards honour outstanding contributions and achievements.
**Wellness Programs**:Benefit from wellness programs that promote physical and mental health, including gym memberships, counseling services, and wellness challenges.
**Community Involvement**: Participate in our community outreach programs and make a positive impact through volunteering and philanthropic initiatives.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have system knowledge?
- How about your mailing skills? Rate out of 10
- Can you able to commute Hasthampatti Location?

Work Location: In person

Application Deadline: 25/10/2024
Expected Start Date: 04/11/2024