Calling Agent

**Call Center Quality Analyst** (QA) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Experience**: 1+ years in a Call Center QA role **Key Responsibilities**: - Monitor and evaluate calls for quality assurance and compliance with company policies. - Provide feedback to agents on their performance and suggest...

**Call Center Team Leader** (TL) **Location**: Kochi **Salary**: ₹30,000 - ₹34,000 per month **Gender**: Male/Female **Languages**: Hindi and English (Proficiency in both required) **Key Responsibilities**: - Lead, motivate, and manage a team of customer service agents. - Monitor call quality and performance to ensure compliance with company...

**Job : Call Center Quality Assurance (QA) Specialist** **Location**: Kaloor, Kochi **Salary**: ₹32,000 per month **Shift**: Rotational **Experience**: 4-5 years as QA in a call center **Languages**: English & Hindi Speaking Skills **Responsibilities**: - Monitor and evaluate customer interactions to ensure quality standards. - Provide feedback and...

**Responsibilities**: **Call observations and Mock calls -** - Ensure call evaluations are done on a daily basis and feedback for improvement is shared with the respective Staff - Online monitoring of Staff calls at the Unit. Ensure daily call observations per day is done by the quality evaluator. - Minimum 8 calls per agent per unit to be covered. -...

Kochi, India - DOP - 3121399 **Job Description**: **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ **Do** **Support process by managing transactions as per required quality standards** - Document all pertinent...

Responsibiltes: Engage with prospective clients via inbound and outbound calls to promote Better Life Clinic's services, including Dermatology, Aesthetics, Dental, Maternity packages, and Blood Tests. - Provide accurate information about our services, pricing, and promotional offers to potential clients. - Effectively pitch the benefits of our services to...

Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

**To promptly respond to the calls and resolving the Query as per the need.**: - **Develop objectives for the call center’s day-to-day activities.**: - **Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.**: - **Work effectively and performance annually or on an at-need basis.**: - **Answer all incoming...

a) Attend to Sales leads b) Identify and assess customers’ needs c) Develop relationships and trust with customer accounts through open and interactive communication d) Provide accurate, valid and complete information to Pricing Department e) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to...

Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...