Service Delivery Coordinator

4 days ago


Pune, India Freelancer.com Full time

Weekly pay
- FULL-TIME Freelancing
- 6 days work week

Role Title:
Service Delivery Coordinator

Roles and Responsibilities:

- Allocating and managing daily assignment of work orders and field service resources
- Coordinating the onboarding and training of field service resources
- Outbound calls to customers to obtain further information and/or to identify customer satisfaction
- Delivering a high level of customer service through day-to-day interaction with the field team
- Ensuring performance metrics are met

**Requirements**:

- Experience in a scheduling/dispatching or a similar role is a MUST
- Experience in a fast-paced/high volume, customer-centric working environment essential
- Experience with MS Office
- High accuracy, and attention to detail
- Ability to learn and follow process flows
- Effective time management and organizational skills
- Outstanding customer and team engagement capabilities to communicate across all levels
- Should be available to work 6 days a week.

**Salary**: ₹29,000.00 - ₹39,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have Laptop Hardware Knowledge ?

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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