Chat Support

3 days ago

Mumbai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:Night Shift

**Industry**:BPO / ITES

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling
- Job Description: We are seeking enthusiastic individuals to join our team as Non-Voice (Chat Process) executives for our Night Shift. As a Non-Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information. You will be required to respond to customer inquiries, maintain accurate records of customer interactions, identify priority issues, and suggest process improvements to enhance customer satisfaction.

**Responsibilities**:

- Respond to customer inquiries and assist via chat in a timely and accurate manner.
- Identify and escalate priority issues to the relevant team for resolution.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify and suggest process improvements to enhance customer satisfaction.
- Stay up-to-date with product knowledge and process changes.
- Ensure adherence to company policies and guidelines.

**Requirements**:

- Excellent written communication skills in English.
- Strong attention to detail and accuracy.
- Ability to multitask and handle multiple chats simultaneously.
- Willingness to work Night Shifts.
- Freshers are welcome to apply.

Qualifications:

- Minimum educational qualification of a high school diploma or equivalent.
- Basic computer knowledge and typing skills.
- Ability to adapt and learn quickly.

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