Customer Support Executive
2 days ago
Role & responsibilities
Product Knowledge: Stay updated on the latest trends in overseas education, including changes in admission requirements, visa processes, and educational programs.
Customer Relationship Management: Maintain and update records of all interactions with clients in the CRM system, ensuring that follow-ups are conducted, and all communication is logged accurately.
Continuous Learning: Participate in training sessions and workshops to enhance your understanding of the overseas education sector and improve customer service skills.
- A bachelor's degree in any field is required. A degree in education, international relations, or a related field is preferred.
- Exceptional verbal and written communication skills, with the ability to explain complex information in a clear and concise manner.
- A strong commitment to providing excellent service and a willingness to go the extra mile for students and their families.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹1.50 - ₹2.00 per year
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your expected CTC?
Work Location: In person
Expected Start Date: 01/02/2025
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