Ehr Customer Support Representative

1 week ago

Visakhapatnam Andhra Pradesh, India Comtron Full time

**Company Description**
We are a reputable software company specializing in the healthcare industry. Since 1988 we have been servicing the healthcare industry by providing various products to laboratories, hospitals and doctors. As a member of our organization you will be joining a smart and driven team that shares your passion for exploration and discovery in the Healthcare Software vertical. Our significant investment in people, processes, and technology equips our employees with the resources and opportunities to drive substantial value for all our client partners.
**Job Description** Position Summary**:
**Key Responsibilities**:

- Troubleshoot and resolve EHR-related issues efficiently
- Document client interactions and solutions in the support system
- Collaborate with internal teams to escalate complex issues
- Deliver excellent customer service and maintain a professional demeanor at all times
- Assist in training clients on EHR features and updates

**What We Offer**:

- Competitive salary
- Comprehensive benefits package
- Ongoing training and professional development
- Opportunity to grow within a fast-paced and innovative company

**Qualifications**

**Requirements**:

- Minimum 1 year of experience in EHR or healthcare IT support
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple tasks
- Familiarity with medical terminology and clinical workflows is a plus
- Experience with EHR systems is preferred
- High school diploma required; associate or bachelor’s degree preferred

**Additional Information**
- Fixed Night Shift
- Salary Best in the Industry
- Allowances
- Insurance Benefits

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