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Customer Relationship Executive

2 weeks ago

Visakhapatnam Andhra Pradesh, India Sanbrik Infra Developers Full time

Key Responsibilities:

- Understand customer needs and provide appropriate solutions or recommendations.
- Follow up on customer inquiries, leads, or complaints to ensure timely resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Assist in after-sales support and relationship building activities.
- Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction.
- Collect and analyze customer feedback to suggest improvements in service delivery.
- Promote and upsell products or services when appropriate.
- Handle appointment scheduling, documentation, and follow-ups.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-3 years of experience in customer service or client-facing roles preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask and handle pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
- Fluent in [local language] and English (or other required languages).

Preferred Skills:

- Experience in [industry-specific experience, e.g., automotive, real estate, banking].
- Ability to build rapport quickly and maintain professional relationships.
- Positive attitude and a customer-first mindset.

Working Hours:
[Insert working hours - e.g., 10AM - 7 PM, Monday to Sat

Compensation:
Key Responsibilities:

- Understand customer needs and provide appropriate solutions or recommendations.
- Follow up on customer inquiries, leads, or complaints to ensure timely resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Assist in after-sales support and relationship building activities.
- Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction.
- Collect and analyze customer feedback to suggest improvements in service delivery.
- Promote and upsell products or services when appropriate.
- Handle appointment scheduling, documentation, and follow-ups.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-3 years of experience in customer service or client-facing roles preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask and handle pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
- Fluent in [local language] and English (or other required languages).

Preferred Skills:

- Experience in [industry-specific experience, e.g., automotive, real estate, banking].
- Ability to build rapport quickly and maintain professional relationships.
- Positive attitude and a customer-first mindset.

Working Hours:
[Insert working hours - e.g., 10AM - 7 PM, Monday to Sat

Key Responsibilities:

- Understand customer needs and provide appropriate solutions or recommendations.
- Follow up on customer inquiries, leads, or complaints to ensure timely resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Assist in after-sales support and relationship building activities.
- Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction.
- Collect and analyze customer feedback to suggest improvements in service delivery.
- Promote and upsell products or services when appropriate.
- Handle appointment scheduling, documentation, and follow-ups.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-3 years of experience in customer service or client-facing roles preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask and handle pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
- Fluent in [local language] and English (or other required languages).

Preferred Skills:

- Experience in [industry-specific experience, e.g., automotive, real estate, banking].
- Ability to build rapport quickly and maintain professional relationships.
- Positive attitude and a customer-first mindset.

Working Hours:
[Insert working hours - e.g., 10AM - 7 PM, Monday to Saturday

Key Responsibilities:

- Understand customer needs and provide appropriate solutions or recommendations.
- Follow up on customer inquiries, leads, or complaints to ensure timely resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Assist in after-sales support and relationship building activities.
- Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction.
- Collect and analyze customer feedback to suggest improvements in service delivery.
- Promote and upsell products or services when appropriate.
- Handle appointment scheduling, documentation, and follow-ups.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-3 years of