Service Support Coordinator

**About Yoga Group**:
With 27 years of excellence, Yoga Group is a leading name in the medical equipment and surgical products industry. We are committed to supporting healthcare professionals in making better decisions by offering a comprehensive range of high-quality products. With a strong presence across Western Maharashtra, we are the authorized channel service partner for Wipro GE Healthcare. Our organization is known for its scientific approach, mature talent pool, and deep-rooted relationships with reputed healthcare providers in Western Maharashtra.

**Job Summary**:
We are looking for a proactive and organized Service Support Executive/Coordinator to manage day-to-day service operations, coordinate with stakeholders, and ensure smooth functioning of all support activities related to medical equipment services.

**Key Responsibilities**:

- Provide back-office support to the field service team
- Coordinate with Field Engineers (FEs), Wipro GE Healthcare, and clients to ensure smooth operations
- Schedule, monitor, and follow up on Preventive Maintenance Service (PMS), installations, and breakdown calls
- Prepare and monitor activity schedules for Field Engineers (FEs) and ensure timely follow-up
- Handle service-related correspondence and maintain proactive communication with all stakeholders
- Track movement of tools and manage spare part sales as per targets
- Contribute to business growth through consumables, accessories, and equipment sales
- Maintain service-related documentation, data files, and ensure timely updates
- Develop and maintain a strong induction program for new service team members
- Support the Service Manager in tracking performance metrics, reports, and meetings

**Personal Attributes**:

- Should be good at talking and working with others (English & Marathi)
- Should be active and careful in work and able to work without consent supervision
- Should look presentable and have a friendly nature
- Should be able to think of new and simple ways to do tasks better
- Should work well with the team and be ready to take responsibility when needed.

**Professional Skills**:

- Quick decision-making and presence of mind
- Understand customer needs and responds politely.
- Manage time well and knows how to set priorities.
- Works well in a team and builds strong working relationships.

**Technical Skills**:

- Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)
- Strong file and data management abilities

**Qualifications & Experience**:

- Graduate in any discipline
- Experience in service operations, Logistic or a support role is preferred
- Fluency in English and Marathi is a must

**Why Join Yoga Group**:

- Work with a trusted brand serving the healthcare industry for over 27 years
- Opportunity to contribute meaningfully to healthcare service excellence
- Exposure to advanced medical technologies and service operations
- Friendly, professional, and growth-oriented work culture
- Opportunities to take initiative, lead improvements, and grow within the company

**Job Types**:

- Full-time, Regular / Permanent

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

**Work Schedule**:

- Day shift / Morning shift

**Relocation & Commute**:

- Shivajinagar, Pune - 411005, Maharashtra**:Must be able to reliably commute or be willing to relocate before joining.**

**How to Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Shift:

- Day shift
- Fixed shift
- Morning shift

Work Location: In person