Sales & Service Coordinator
4 days ago
**Position Overview**:
As a Service Coordinator you will be responsible for managing and coordinating post-sales services, ensuring customer satisfaction, and maintaining strong client relationships. Your role is crucial in delivering excellent service and support to our clients throughout the product lifecycle.
**Responsibilities**:
- **Sales Team Coordination**:
- Ensure smooth installation and Effective Execution of Service.
- **Efficient Execution**
- Schedule service appointments and allocate resources efficiently for the projects
- **Communication**:
- Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
- **Collaboration & Coordination**:
- Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
- **Record Keeping**:
- Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
- Identify opportunities to improve service processes and efficiency.
Key Performance Indicators (KPIs) and Performance Metrics:
- Services Response Time:
- Ensure service requests are addressed within SLA time.
- Services Resolution Rate:
- First time pass - 95% of the services issues are resolved during the first visit or as per the agreed SLA.
- C-SAT
- Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
- Respond to client inquiries and communication within stipulated SLA.
- Continuous Improvement
- Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
Qualifications:
- Bachelor's degree; relevant experience may be considered.
- Proven experience in Service coordination or a similar role, preferably in the Building Material industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and ERP software.
- Ability to work collaboratively with cross-functional teams.
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9768317360
Expected Start Date: 01/06/2025
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