Sales & Service Coordinator

6 days ago


Shivajinagar Bengaluru Karnataka, India TalentXO Full time

**Position Overview**:
As a Service Coordinator you will be responsible for managing and coordinating post-sales services, ensuring customer satisfaction, and maintaining strong client relationships. Your role is crucial in delivering excellent service and support to our clients throughout the product lifecycle.

**Responsibilities**:

- **Sales Team Coordination**:

- Ensure smooth installation and Effective Execution of Service.
- **Efficient Execution**
- Schedule service appointments and allocate resources efficiently for the projects
- **Communication**:

- Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
- **Collaboration & Coordination**:

- Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
- **Record Keeping**:

- Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
- Identify opportunities to improve service processes and efficiency.

Key Performance Indicators (KPIs) and Performance Metrics:

- Services Response Time:

- Ensure service requests are addressed within SLA time.
- Services Resolution Rate:

- First time pass - 95% of the services issues are resolved during the first visit or as per the agreed SLA.
- C-SAT
- Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
- Respond to client inquiries and communication within stipulated SLA.
- Continuous Improvement
- Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.

Qualifications:

- Bachelor's degree; relevant experience may be considered.
- Proven experience in Service coordination or a similar role, preferably in the Building Material industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and ERP software.
- Ability to work collaboratively with cross-functional teams.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9768317360
Expected Start Date: 01/06/2025


  • Service Coordinator

    9 hours ago


    Shivajinagar, Bengaluru, Karnataka, India CLASSIC FLOORING AND INTERIOR PVT LTD Full time

    We are hiring Service coordinator for Bangalore **1) Handling of customers queries.** **2) Co-ordination with sales team & Branches** **3) Co-ordinate with Logistics department** **4) Taking care of Installation sites & managing site supervisors schedule** PH: 7406077702 **Job Types**: Full-time, Permanent Pay: ₹11,217.65 - ₹28,436.11 per...

  • Service Coordinator

    2 weeks ago


    Shivajinagar, Bengaluru, Karnataka, India Sequoia Healthcare Limited Full time

    **Job description** **Role & responsibilities** - Receive and log service call requests from customers - Assign service calls to field engineers and monitor job completion status - Coordinate for preventive maintenance schedules and ensure timely execution - Track warranty coverage and manage renewals of service contracts such as AMC and CMC - Maintain...

  • Sales Coordinator

    2 weeks ago


    Shivajinagar, Bengaluru, Karnataka, India Sequoia Healthcare Limited Full time

    **Job description** **Sales Coordinator (Fresher)** **Role & responsibilities** - Coordinate for pre-sales and post sales activities by interacting with various field teams. - Follow up on daily basis with field teams to keep the sales database updated. - Analyze data and derive insights using tools like MS Excel, Word, PPT..etc. - Presentation to senior...

  • Sales Coordinator

    2 weeks ago


    Yeshwanthpur, Bengaluru, Karnataka, India Right Track Corporate Service Full time

    Hiring Sales Coordinator for Hydraulics Manufacturing company Location : Yeshwanthpur, Bangalore Exp : Min 1 year Qual : B.E Mechanical Job Role: - Identifying new Sales Opportunities - Coordinating with Sales Team to connect with stake holders - Prepare Quotations & invoices - Update Customer Database in Software. **Salary**: ₹20,000.00 -...


  • Bengaluru, Karnataka, India VAPS Knowledge Service Pvt Ltd Full time

    Develops and executes sales presentations to potential clients - Creates proposals for providing staffing services, customized to prospective clients needs - Develops and implements sales plans and associated activities - New Client Acquisition by engaging with key stakeholders in the prospective organization. - Creating new business opportunities &...


  • Shivaji Nagar, Bengaluru, Karnataka, India Sequoia Healthcare Limited Full time

    **Roles and Responsibilities - Sales and Service Coordinator** - Receive and assign service calls to field engineers. - Track job status and ensure timely completion. - Schedule and follow up on preventive maintenance. - Manage warranty details and renew AMC/CMC contracts. - Keep service logs, equipment records, and customer details updated. - Handle...

  • Sales Coordinator

    1 week ago


    Shivajinagar, Pune, Maharashtra, India Pelican Telecom Private Limited Full time

    **Job Title**: Sales Coordinator **Experience**: 2-3 Years **Job Location**: Pune **Only Females Can Apply** **Key Responsibilities**: **Repairing Sales Cards for Billing**: - Review and rectify sales cards to ensure accurate billing information. - Collaborate with the accounts department to finalize and process bills. **Accounts Coordination**: -...

  • Service Coordinator

    2 weeks ago


    Bengaluru, Karnataka, India Square Foot Full time

    o Ensure smooth installation and Effective Execution of Service. - Schedule service appointments and allocate resources efficiently for the projects - Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates. - Collaborate and coordinate with the sales and operations teams to ensure smooth service...


  • Shivajinagar, Pune, Maharashtra, India Yoga Enterprises Full time

    **About Yoga Group**: With 27 years of excellence, Yoga Group is a leading name in the medical equipment and surgical products industry. We are committed to supporting healthcare professionals in making better decisions by offering a comprehensive range of high-quality products. With a strong presence across Western Maharashtra, we are the authorized channel...

  • Sale Coordinator

    6 days ago


    Bengaluru, Karnataka, India Smartbuild Automation Pvt. Ltd Full time

    **Sale Coordinator** By supporting sales representatives and coordinating sales-related activities within the company, they contribute to achieving sales targets. Sales coordinators require excellent organizational, administrative and communication skills, together with an ability to deliver high standards of customer service. **Responsibilities** -...