
Service Coordinator
11 hours ago
o Ensure smooth installation and Effective Execution of Service.
- Schedule service appointments and allocate resources efficiently for the projects
- Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
- Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
- Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
- Identify opportunities to improve service processes and efficiency.
- Ensure service requests are addressed within SLA time
- First time pass - 95% of the services issues are resolved during the first visit or as per the agreed SLA.
- Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
- Respond to client inquiries and communication within stipulated SLA.
- Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9379155959
Application Deadline: 18/05/2025
Expected Start Date: 16/05/2025
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