Associate - Platform Support

Pune, India
- India
- Enterprise
- IT
- 20039

**ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives.**Our most valuable asset is our people.**
- At **ZS** we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and- make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more- Knowledge on AWS fundamentals, IAM, Redshift, S3 and workspaces.
- Input requests into problem tracking database and assign Tier 2 group for resolution.
- Solicit user feedback of services to upgrade service quality.
- Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
- Contribute to improving user support by actively responding to queries and handling complaints.
- Establish best practices through the entire Tier1 support process.
- Working in a 24*7 environment.
- IT team projects as assigned.
- Proactively report unusual and recurring issues to management.

**Qualifications**:

- Bachelor's degree required, Master' s degree desirable.
- 1-2 years of relevant experience in customer support, or as an IT ServiceDesk Associate (preferred).
- Knowledge of AWS services / AWS certifications preferred.
- Prior work experience in a similar role is preferred.
- Ability to approach problem-solving methodically and analytically.
- Strong oral and written communication skills.
- Strong customer service orientation.
- Ability to work varied hours, enabling support in a 24/7 environment.

**Perks & Benefits**:

- ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.- We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.**Considering applying?**- ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.**To Complete Your Application**:
- ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.- NO AGENCY CALLS, PLEASE.