IT Platform Support

2 days ago


Hinjawadi Pune Maharashtra, India BirlaSoft Full time

Country/Region: IN- Requisition ID: 19783- Work Model:
- Position Type:
- Salary Range:
- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI**Title**:IT Platform Support**:

- Description:

**Area(s) of responsibility**:
**IT Platform Support (L2 support)**

**Experience: 7+ years**
- Install OS patches, fix vulnerabilities.
- Setup all software and hardware assets in the CMDB of BMC
- Request and setup of certificates
- Request or installation of patches.
- Define & setup access and permission and request AD groups for Authentication
- Restore, increase CPU and RAM on the self-Service Porta
- If it is reasonable for globally installed apps, define and request global FW policies for these FW rulesets.
- Take the L2 tickets from Help Desk, fix the issue or define which L3 support needs to be involved into the troubleshooting.
- Write standard operating procedures for extended support teams as well as end-user facing self-service support documents
- Support the operational readiness approval process by providing information about the used infrastructure.

Ticket handling, Incident solving and Root cause analysis and problem management



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