Platform Support Engineer
24 hours ago
JOB DESCRIPTION: Platform Support Engineer
Role Type
Full Time
Team
Platform Support (Part of Engineering)
Experience
4+ years professional experience
Overview
Our Client is a machine learning company working to democratize deep learning, making it accessible to non-technical users. We are searching for an experienced Platform Support Engineer to support our Customer in their use of Client IPA Solutions.
About the Position
This particular position requires an equal amount of skills in DevOps and Product Support. You'll primarily be responsible for processing inbound Support tickets from our platform users. These tickets can be for issues in our product and or product environment infrastructure that host it.
Clients Platform Support Engineer will be expected to be well versed in AWS and Azure environments as well as supporting technologies like Terraform, Helm and Kubernetes. Client will also train the Platform Support Engineer on the design and implementation of our Platform so they can respond to product issues in addition to cloud or hardware problems.
As a part of the broader Engineering Group, Platform Support Engineers are expected to follow best practices for ticket management (we use Jira), development, testing and release processes, and platform monitoring.
You will be part of the core 1st line support team, and so will be expected to interact with our customers to help with installations, upgrades, support tickets and participate in our "Out of Hours Support Oncall" rotation at least for 1 week per calendar month.
Our Platform and installation tools are developed in a mix of Bash and Python. Our platform uses services
such as Kubernetes, Docker, Rabbitmq, Postgresql, and various cloud specific services. You'll get to dive
deep into all of them.
About You
You are friendly, enthusiastic and thrive on working in a startup environment with an extremely talented crew
of like-minded people . You are detail oriented and can be counted on to deliver high quality results on time
and without drama. When things break (and we all know they will at some inconvenient time) you'll dig in
with the rest of us to get a fix in place quickly.
Responsibilities
- Provide 1st line support for all Platform Support requests including but not limited to; Product Issue
Support, Infrastructure Support, be on call for Critical ("911") Support at least 1 week per calendar
month
- Maintain best practices for ticket management in Jira
- Perform product installations and upgrades for Customers.
Requirements
- 4+ years working in DevOps or Support roles with Linux based cloud systems (preferred AWS and
Azure, but GCP also of interest).
- Experience deploying large scale, containerized, cloud-native applications on a major cloud platform.
- Experience with Python, Linux, Docker, Git, Github, Kubernetes
- Experience with at least one major cloud platform (AWS, Azure or GCP)
- Experience with CI/CD pipelines and tools, preferably Jenkins
- Experience with working with Customers to response to technical issues
Bonus
- An interest in machine learning
- Experience with
RabbitMQ,
Redis,
Nginx.
Grafana
Prometheus
Thanos
Shift Time
Shift 1 for 15 days: 9am to 5pm
Shift 2 for other 15 days: 4:30pm to 12:30am
First 3 months WFO-5days a week, then hybrid (3days office, 2days home)
Sat and Sunday would not be an off, you can take any other 2 weekdays as an off.
Work Loc: Mundhwa, Pune
Candidates with 2-3 months notice may not apply
No of openings: 2
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