Front Office Executive

1 week ago

Koregaon Park Pune Maharashtra, India MSA Full time

**Job Description: Front Office Executive (Hotel Industry)**

**Position Title**: Front Office Executive
**Employment Type**: Full-Time (Rotational Shifts)
**Location**: Koregaon Park, Viman Nagar, Kalyani Nagar

**Job Summary**:
**Key Responsibilities**:
**1. Guest Services & Handling**:

- Welcome and assist guests with check-ins, check-outs, and queries.
- Handle guest concerns and ensure a seamless experience.
- Maintain a high standard of grooming and hospitality to represent the hotel’s brand.

**2. Hotel Software Management**:

- Operate and manage Property Management Systems (PMS) and other hotel software.
- Update guest details, reservations, and room statuses accurately in the system.
- Ensure smooth functioning of software systems during shift operations.

**3. Night Auditing & Reporting**:

- Conduct night audits to verify and balance financial transactions.
- Generate and reconcile daily, weekly, and monthly reports as required.
- Address and resolve any discrepancies during the night audit process.

**4. Coordination & Communication**:

- Liaise with housekeeping, reservations, and other departments to ensure guest satisfaction.
- Provide accurate information to guests about hotel facilities, services, and local attractions.
- Handle emergency situations following hotel protocols.

**Qualifications**:

- Diploma/Degree in Hospitality Management or a related field.
- 2+ years of experience in a front office role within the hotel industry.
- Proficient in hotel software like Opera, IDS, or similar.
- Knowledge of night auditing procedures and financial reporting.
- Excellent grooming and presentation skills.

**Key Competencies**:

- Strong customer service and interpersonal skills.
- Attention to detail and ability to multitask under pressure.
- Proficient in Microsoft Office (Excel, Word) and reporting tools.
- Flexibility to work in rotational shifts, including nights and weekends.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Koregaon Park, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Koregaon Park, Pune, Maharashtra (preferred)

Work Location: In person

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