Front Office Executive

**JLL empowers you to shape a brighter way**.

**Front Office Executive**

**Work Dynamics**

**What This Job Involves**

**Responsibilities**

**Key Operations delivery**
- Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
- Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
- Assist in sending clients/visitors messages or faxes and self-check-in.
- Assisting with special needs for visitors with disabilities.
- Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
- Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
- Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition
- Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL.
- Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
- Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification.

Operates the front office computer system in order to assist front office attendants
- Provide assistance in general administrative activities and to Helpdesk as required.
- Ensure FOE handles all incoming and outgoing calls in professional & polite manner. o Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly.
- Ensure Accenture specific processes/manual is followed
- Manage/track amount collected for temporary badges.
- Ensure compliance of regulations/requirements of JLL management.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Develop the necessary policies and procedures required for all functions within the scope of Front Office.
- Responsible for ensuring availability of safety and Accenture directory signage.
- Preparation of all required reports/participation in internal/external audits.
- Ensure training of front office /GRE staff as per relevant training calendars
- To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster
- Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities.

2. Should have the background of Hotel Industry.
3. Should have good experience in Hotel or Hospitality.
4. With good communication skill

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

**Location**:
On-site -Pune, MH

**Scheduled Weekly Hours**:
48

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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