Front Office Executive

14 hours ago

Shivaji Nagar Pune Maharashtra, India ASHDAN HOTEL MANAGEMENT PRIVAT... Full time

**Job Title**: Front Office Executive
**Department**: Front Office
**Reports To**: Front Office Manager

**Job Overview**:
As a **Front Office Executive**, you will be the face of [Hotel Name] and the first point of contact for guests. You will provide excellent customer service, ensuring that guests’ needs are met in a timely and professional manner. You will be responsible for managing the front desk, guest check-in and check-out processes, reservations, and providing information to guests to enhance their experience during their stay.

**Key Responsibilities**:

- **Guest Services**: Welcome guests upon arrival, assist with check-in and check-out, and ensure a smooth and pleasant experience throughout their stay.
- **Customer Assistance**: Address guest inquiries, provide information about the hotel’s services, amenities, and local attractions.
- **Check-in/Check-out**: Process guest check-ins and check-outs efficiently, ensuring all necessary documentation is completed.
- **Billing and Payment**: Manage billing processes, handle payments, issue receipts, and ensure accurate transaction records.
- **Room Management**: Coordinate with housekeeping to ensure that rooms are ready for guest check-ins and report maintenance issues as needed.
- **Problem Resolution**: Handle guest complaints and requests, escalating issues to the Front Office Manager when necessary, and resolving them in a timely and professional manner.
- **Safety & Security**: Ensure that guest and hotel security procedures are adhered to, including managing key control and monitoring guest access.
- **Communication**: Maintain effective communication with all departments to ensure the smooth operation of the hotel.

**Preferred Qualifications**:

- Previous experience in a 2 years star hotel.
- Familiarity with additional local languages.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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