Front Office Executive

6 days ago

Kalyani Nagar Pune Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full time

Job Description: Front Office Executive

Position* Front Office Executive

Location: Magnus NexStar Suites, Kalyani Nagar Pune

Department: Front Office

Reports To: Front Office Manager

Job Summary:
As a Front Office Executive, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out experience. Your role is essential in creating a welcoming environment and maintaining the hotel's reputation for outstanding guest satisfaction.

Key Responsibilities:

- Guest Reception: Greet guests warmly upon arrival, assisting with check-in and check-out procedures.
- Reservations Management: Handle phone and online reservations, ensuring accuracy and attention to detail.
- Guest Assistance: Address guest inquiries and concerns promptly, providing information about hotel services and local attractions.
- Billing and Payments: Process payments and manage billing inquiries, ensuring all transactions are recorded accurately.
- Communication: Coordinate with other hotel departments to fulfill guest requests and resolve issues.
- Front Desk Operations: Maintain front desk operations, including managing the switchboard and keeping the reception area organized.
- Customer Service: Uphold high standards of customer service, striving to exceed guest expectations at every opportunity.
- Record Keeping: Maintain accurate records of guest information, preferences, and special requests.

Qualifications:

- Previous experience in a hotel or customer service role preferred.
- Strong communication and interpersonal skills.
- Proficiency in computer systems and hotel management software.
- Ability to work flexible hours, including weekends and holidays.

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (required)

Work Location: In person

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