Customer Support Associate

3 days ago

Ahmedabad, India VastraApp Full time

**Customer Support Job Description-**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- **What is VastraApp?**_

Opportunity to work in India's 2nd largest industry with a Young and Passionate team from the Land of Denim (Ahmedabad).

We are Charmeuse Technologies Pvt. Ltd. (VastraApp). VastraApp is an award-winning startup. We began our journey in 2018 and currently, we are in our growth stage working with a team of 50+ members from the Land of Denim (Ahmedabad) and Land of Silk (Surat).

Our journey started with a mission to become the No.1 Business App for the Indian Textile Market and now we are into Digitize India's Textiles.

We are solving the Indian têxtile business problem which is India’s 2nd largest market. We are pretty much on the path to achieving the mission.

At Charmeuse, we firmly believe in the concept of Employee First, Customer Second by Vineet Nayar. The whole organization is structured with Employees at the center of the organization and the whole ecosystem along with a leadership team supporting them.

If you are a believer in India and Textiles, then you are at the right place.

GreatWorkPlace #MissionForDigitisation #GreatPeople #GreatCulture #ForIndiaByIndians

**Please visit the below links for more information-**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- near kashiram hall, Ahmedabad - 380015, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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