Customer Support Associate

3 weeks ago

Ahmedabad, India OMSGURU Solutions PVT Full time

Job Title
: Customer Support Associate

Job Location
: Bopal, Ahmedabad

Job Type
: Full-time

About the Company
:

OMSGuru
is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited.

Job Summary
:

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities
:

  • Understand OMSGuru platform and it's functioning thoroughly
  • Support our existing clients via Chat, Phone, Email & Tickets.
  • Help onboard new clients onto our system
  • Respond promptly and professionally to customer inquiries in person, by telephone, or by email
  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  • Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications
:

  • Excellent communication
  • Fluent in Hindi & English
  • Working knowledge of Microsoft Excel
  • Typing Speed of minimum 30 Words Per Minute
  • Outspoken personality (someone who likes to talk with people)

Education
:

  • Any Graduate

How to Apply
:

Please send your resume on

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