Customer Care Executive

2 weeks ago

Dumas Surat Gujarat, India Crescent Opto Pvt Ltd Full time

**Problem Resolution**: Investigate and resolve customer issues promptly and effectively, striving for first-call resolution whenever possible. Escalate complex issues to the appropriate department or supervisor as needed.
- **Product Knowledge**: Develop a deep understanding of our products or services to effectively assist customers and provide accurate information. Stay updated on product features, pricing, promotions, and company policies.
- **Communication**: Communicate with customers in a professional, courteous, and empathetic manner. Listen attentively to customer concerns and demonstrate empathy while working towards solutions.
- **Documentation**: Accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required. Maintain detailed records in our customer relationship management (CRM) system.
- **Quality Assurance**: Adhere to established quality standards and service level agreements (SLAs) to ensure consistent delivery of high-quality customer service. Participate in quality assurance activities and strive for continuous improvement.
- **Team Collaboration**: Collaborate with other team members and departments to resolve customer issues and improve overall customer experience. Share feedback, insights, and best practices with colleagues to enhance team performance.
- **Feedback Management**: Solicit feedback from customers to identify areas for improvement and gather insights into customer needs and preferences. Advocate for customer-centric initiatives within the organization based on customer feedback.
- **Adaptability**: Adapt to changing priorities, processes, and technologies to meet evolving customer needs and business objectives. Embrace opportunities for learning and skill development to enhance job performance.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- TAMIL, TELUGU OR KANNADA (preferred)
- FLUENT English (preferred)

Work Location: In person

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