Customer Care Executive

9 hours ago

Surat Gujarat, India Zoivane Pets Full time

**Job Title**:Customer Care Executive

**Location**:Surat

**Experience Required**:Minimum 1 year of relevant experience in customer service

**Job Summary**:
As a Customer Care Executive in the pet care industry, you will be the primary point of contact for pet parents, helping them with inquiries, product support, and service-related questions. You will ensure a seamless and positive customer experience that strengthens trust and loyalty toward our brand.

**Key Responsibilities**:

- Provide accurate information about products, order status, deliveries, returns, and other service-related issues.
- Understand customer needs empathetically, offering tailored solutions and support to pet parents.
- Coordinate with internal teams such as logistics, sales, and technical support to resolve customer concerns promptly.
- Maintain up-to-date knowledge of all products and services to effectively assist customers.
- Record and update customer interactions in CRM systems accurately and on time.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- Support in building and maintaining a strong relationship with the customer community through active engagement and feedback collection.
- Identify recurring issues and share insights with management to improve processes and customer satisfaction.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- High level of empathy and patience, especially when interacting with pet owners.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Familiarity with CRM systems and customer support tools.

**Qualifications**:

- Minimum 1 year of experience in a customer care or support role.
- Proficiency in [languages required, e.g., English, Hindi, and/or regional languages].
- Basic computer literacy and comfort using support software and tools.
- Passion for animals and understanding of pet care needs.

**Preferred Qualifications**:

- Experience in the pet care, veterinary, or e-commerce industry.
- Bachelor’s degree in any discipline.
- Prior experience handling social media or chat support.

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Pet care industry: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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