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Call Center Executive

2 weeks ago

Fraser Road Area Patna Bihar, India IYA Printo (OPC) Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Answer inbound calls and respond to customer inquiries professionally.
- Make outbound calls to follow up on customer issues or provide updates.
- Address customer concerns, complaints, or questions effectively.
- **Problem Solving**:

- Identify customer needs and provide appropriate solutions or escalate as necessary.
- Troubleshoot basic issues or guide customers through processes.
- **Data Management**:

- Accurately record customer information, call details, and interactions in the CRM system.
- Maintain confidentiality of customer data and company information.
- **Sales and Retention (If Applicable)**:

- Upsell products or services as part of outbound campaigns.
- Retain customers by offering tailored solutions or discounts when needed.
- **Team Collaboration**:

- Coordinate with other departments to ensure smooth resolution of customer issues.
- Participate in team meetings, training, and continuous improvement initiatives.
- **Adherence to Protocols**:

- Follow company guidelines, scripts, and quality standards.
- Meet or exceed performance targets, including call handling time and customer satisfaction scores.

**Job Types**: Full-time, Fresher, Internship

Pay: ₹5,000.00 - ₹8,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person