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Call Center Executive

2 weeks ago

Kankarbagh Patna Bihar, India AIOR Patna Full time

Ø Manage customer disputes and issues in a positive manner.

Ø Interacts effectively with the Operations team, business partners, and internal departments.

Ø Identifies opportunities to improve processes and services.

Ø Answering inbound and outbound calls.

Ø Route calls to appropriate department(s).

Ø Engages in both inbound and outbound voice and chat

Ø Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the contact center teams and help to identify process improvements

Ø Assess all in-bound calls to accurately and efficiently address caller’s needs

Ø Customers of health care providers often need assistance finding information about appointments and services and resolving issues.

Ø Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Ø Documents notes in computer regarding appointment, failed appointment, or additional conversations.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi, English (preferred)

Work Location: In person