Team Coach

1 day ago

Patna Bihar, India Zen Plus Private Limited Full time

**Coaching and Development**:Conducting regular one-on-one coaching sessions with call center agents to identify areas for improvement and create personalized development plans.
- **Performance Monitoring**:Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends.
- **Feedback and Support**:Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes.
- **Training**:Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge.
- **Collaboration**:Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service.
- **Process Improvement**:Identifying areas for process improvement within the call center to enhance efficiency and effectiveness.
- **Reporting**:Preparing reports on team performance and customer service metrics to track progress and identify areas for further development.
- **Handling Escalations**:Assisting agents in handling escalated customer issues with professionalism and diplomacy.

**Skills Required**:

- **Strong Communication Skills**:Excellent verbal and written communication skills are essential for effective coaching and feedback delivery.
- **Active Listening**:The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching.
- **Problem-Solving Skills**:The ability to identify and resolve issues that agents may be facing in their daily work.
- **Leadership Skills**:The ability to motivate and guide agents to achieve their full potential.
- **Call Center Knowledge**:A strong understanding of call center operations, customer service principles, and sales techniques.
- **Proficiency in Call Center Software**:Familiarity with call center software and systems is important for monitoring performance and analyzing data.

**Job Types**: Full-time, Permanent

Pay: From ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

**Language**:

- Hindi (preferred)

Work Location: In person

  • Sales Coach

    2 weeks ago

    Patna, Bihar, India Mercury Solutions Limited Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Title: Sales CoachJob PurposeTo drive sales excellence by coaching and developing the capabilities of Zone Sales Managers (ZSMs), Territory Sales Managers (TSMs), distributors, and channel partners (Authorised Service Centers & Promoters). The Sales Coach will focus on enhancing productivity, ensuring adherence to sales processes, and enabling consistent...

  • Team Lead

    3 weeks ago

    Patna, Bihar, India Policybazaar Full time

    Role Summary: Looking for a dynamic leader to manage a Direct Sales Force (DSF) team, drive performance, resolve operational challenges, and ensure business targets are met. The role involves regular client interaction, team coaching, and cross-functional coordination. Key Responsibilities: Lead weekly/monthly calls with clients to align on goals and...

  • Team Lead

    4 days ago

    Patna, India Zenplus Full time

    Key Responsibilities: Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and...

  • Coaching Teacher(Reasoning)

    5 days ago

    Patna, Bihar, India Job Destiny Full time

    We are on the hunt for a self-motivated and experienced teacher to join our qualified team of educators. As a teacher, you will be responsible for cultivating the students’ interest in education and development. Your responsibilities will include grading assignments, evaluating students’ progress, and planning educational activities. **Teacher...

  • Senior Sales Team Manager

    2 weeks ago

    Patna, Bihar, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job Title: Senior Sales Team ManagerWe are seeking a seasoned leader to spearhead our Direct Sales Force (DSF) team. This role involves regular client interaction, team coaching, and cross-functional coordination.Key Responsibilities:Lead weekly/monthly calls with clients to align on goals and deliverablesCoach team leads to drive performance and resolve...

  • Channel Team Lead

    2 weeks ago

    Patna, Bihar, India Amazon Full time

    DESCRIPTIONAt Amazon we re working to be the most customer- centric company on earth To get there we need exceptionally talented bright and self driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers...

  • Area Fiber Trainer

    2 weeks ago

    Patna, Bihar, India Reliance Jio Infocomm Limited Full time

    Posted Date 06 Aug 2025 - Function/Business Area Human Resources & Training - Location Patna - Job Responsibilities 1) Provide support in performance improvement for identified bottom quartile resources. 2) Provide support in performance enhancement of middle quartile resources through coaching & mentoring. 3) Identify training need, ensure training delivery...

  • Sales Team Lead

    1 week ago

    Patna, Bihar, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking a highly skilled and experienced professional to lead our Direct Sales Force team, driving performance and resolving operational challenges.The role involves regular client interaction, team coaching, and cross-functional coordination to achieve business objectives. The ideal candidate will possess excellent leadership,...

  • Sales Supervisor

    1 week ago

    Patna, Bihar, India PepsiCo Full time

    **Overview** **General Purpose**: ASM is the first managerial role that is responsible for handling distributors ranging in scale & handles a team of customer executives on company payroll. ASM is responsible for coaching CEs to plan, deploy and execute joint business plans and driving sustainable sale capability of their distributor. ASM will be...

  • English Communication Trainer Immediate Joiner

    2 weeks ago

    Patna, Bihar, India Dsifd Full time

    **Job Title**: English**Communication Trainer 🗣️ **Location : 📍 Patna** **Job Type**: Full-Time **Industry**: Aviation ✈️ **Company** : D - fly international 🚀** Immediate joiner**🚀 **About the Role**: **Key Responsibilities**: - Design and deliver training programs focused on verbal, non-verbal, written,...