Call Center

**Coaching and Development**:Conducting regular one-on-one coaching sessions with call center agents to identify areas for improvement and create personalized development plans. - **Performance Monitoring**:Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to...

Ø Manage customer disputes and issues in a positive manner. Ø Interacts effectively with the Operations team, business partners, and internal departments. Ø Identifies opportunities to improve processes and services. Ø Answering inbound and outbound calls. Ø Route calls to appropriate department(s). Ø Engages in both inbound and outbound voice and...

We are looking for a **Admission Councillor com Tele-caller** to join our team! Our company specializes in **AI, Robotics, IoT, and Drone Technology**, and we aim to encourage students to explore the world of innovation and technology. **Key Responsibilities**: - Call and engage with potential students and parents to **explain course offerings** and...

**Experience - Freshers to 2 years** **Location - Patna** **Notice period - Immediate joining** **Roles and Responsibilities** The primary responsibilities of the role are as follows: - 60% Call Handling 40% personal interaction. - Handling Inbound & Outbound calls. - Dispensing Medicines - Responsible for Patient Management at the center - Intermediate...

Willingness to travel and work across multiple locations including **Bettiah**, **Darbhanga**, **Gopalganj**, and **Patna**. - Willingness to travel extensively within the assigned area - Basic smartphone handling and WhatsApp reporting skills - Conduct door-to-door outreach, group meetings, and street-level awareness programs to educate citizens, especially...

**Company Description** Medprime Technologies uses innovative and cutting-edge technologies to design, develop and deploy new and affordable products for the healthcare sector. These products address current gaps in the healthcare system, which have been clearly identified, defined, and acknowledged by medical professionals. Medprime has developed the...

Position Code : PHFI-CNST-2584Position Title : Consultant – Program CoordinatorNo. of Positions : 02Location : Patna, BiharDuration of Position : 01 Year or co-terminus with the project, whichever is earlierBrief On The OrganizationThe Public Health Foundation of India (PHFI) is working towards building a healthier India. It is helping to address the...

Position Code : PHFI-CNST-2584 Position Title : Consultant – Program Coordinator No. of Positions : 02 Location : Patna, Bihar Duration of Position : 01 Year or co-terminus with the project, whichever is earlier Brief On The OrganizationThe Public Health Foundation of India (PHFI) is working towards building a healthier India. It is helping to address the...

Position Code : PHFI-CNST-2581 Position Title : Consultant-Public Health No. of Positions : 01 Location : Patna, Bihar Duration of Position : 01 Year or co-terminus with the project, whichever is earlier Brief On The OrganizationThe Public Health Foundation of India (PHFI) is working towards building a healthier India. It is helping to address the limited...

**Job Summary**: **Key Responsibilities: Sales & Business Development** - Identify and develop new business opportunities in the healthcare market. - Meet and exceed sales targets set by the management. - Conduct regular visits to hospitals, clinics, diagnostic centers, pharmacies, and healthcare professionals to promote products/services. - Generate leads...