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Call Center Executive

2 weeks ago

Kankarbagh Patna Bihar, India Optimark Ventures Full time

**About the Role**:
**Key Responsibilities**:

- Handle inbound calls from customers and provide accurate information about our services.
- Understand the customer’s needs and recommend the appropriate services.
- Convert inquiries into bookings by confidently explaining benefits and addressing concerns.
- Maintain a professional and empathetic tone while handling calls.
- Build and maintain strong client relationships to ensure long-term engagement.
- Coordinate with the operations team to ensure timely and smooth execution of services.
- Follow up with clients for feedback and ensure high customer satisfaction.
- Keep records of calls and client details in the system accurately.

**Requirements**:

- Good communication skills in Hindi and English (Regional language is a plus).
- Prior experience in customer service, healthcare, or call center is an advantage.
- Basic computer knowledge and comfort with call handling systems.
- Positive attitude, patience, and strong interpersonal skills.
- Ability to multitask and remain calm under pressure.

**Why Join Us**:

- Friendly and supportive work environment.
- Opportunity to work in a purpose-driven healthcare organization.
- Fixed salary with performance-based incentives.
- Scope for growth and skill development in client handling and operations.

**To Apply**:
Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7870938668