Call Centre In-charge

1 week ago

Patna, India Travellia solutions private limited Full time

Job Title: Call Center In-Charge

Job Summary:
We are seeking a highly organized and experienced individual to join our team as a Call Center

**Responsibilities**:
Team Management:
Supervise and lead a team of customer care executives to ensure high-quality service delivery.
Provide ongoing training, coaching, and mentoring to enhance team performance.
Recruitment and Onboarding:
Collaborate with HR to recruit and hire customer care executives based on staffing needs.
Develop and implement onboarding programs to integrate new hires efficiently.
Performance Analysis:
Monitor call center metrics and performance indicators to ensure targets are met.
Analyze data to identify areas of improvement and implement corrective actions.
Process Improvement:
Identify and implement process improvements to enhance overall call center efficiency.
Work closely with cross-functional teams to streamline workflows.
Customer Satisfaction:
Foster a customer-centric culture within the call center team.
Address customer escalations promptly and ensure effective issue resolution.
Technology Utilization:
Oversee the use of call center technologies and ensure the team is trained on new tools.
Stay updated on industry trends and suggest technology upgrades as needed.
**Requirements**:
Proven experience in a call center leadership role.
Strong knowledge of call center operations, processes, and technologies.
Excellent communication and interpersonal skills.
Demonstrated ability to lead and motivate a team.
Analytical mindset with a focus on continuous improvement.
Bachelor’s degree in business management or a related field (preferred).

**Salary**: ₹14,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- tele sales: 2 years (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9905680240

  • Centre Associate

    2 weeks ago

    Patna, India Dr Reddy's Foundation Full time

    Centre Associate role is the most important link of the GROW program with the community. The key task of this role is to lead field outreach activity of GROW Centre by ensuring regular footfall and enrolments. AH should play a key role in converting right footfalls into enrolments, hence enrolment is a team work. Key Activities This role involves the...

  • Interview For Call Center Executive

    5 days ago

    Patna, Bihar, India Domestic Cluster Enterprise Full time

    we are looking for 100 call center agent posts in patna, ranchi, pune, ahmednagar, ahmedabad, surat, nashik, jaipur, aurangabad, rajkot, with deep knowledge in customer support, domestic bpo, voice process, call center, bpo and required educational qualification is : higher secondaryExperienceFresherNo. of Openings100EducationHigher SecondaryRoleCall Center...

  • Call Centre Operator

    2 weeks ago

    Patna, Bihar, India AIOR Patna Full time

    **CALL CENTER EXCUTIVE CUM IT SUPPORT**: **QUALIFICATIONS & EXPERIENCE: 1 **YEARS DEGREE IN COMPUTER SCIENCE OR RELATED FIELD. EXCELLENT WORKING KNOWLEDGE OF COMPUTER SYSTEMS, SECURITY, NETWORK AND SYSTEMS ADMINISTRATION, DATABASES AND DATA STORAGE SYSTEMS AND PHONE SYSTEMS. EXPERIENCE WITH IT SERVICES PERFORMANCE METRICS AND BENCHMARKING. EXPERIENCE WITH...

  • Tele Caller for Call Centre

    2 weeks ago

    Hajipur, Patna, Bihar, India KitchKraft Industries Full time

    Required telecaller for calling Company will provide Customer Lead for calling Company will provide you some % for Every Conform customer **Job Types**: Full-time, Freelance Contract length: 11 months Pay: From ₹12,000.00 per month Schedule: - Day shift Supplemental Pay: - Commission pay **Education**: - Bachelor's (preferred) **Experience**: -...

  • Office Assistant

    2 weeks ago

    Patna, India Bihar Techno Group Full time

    Management and resolve customer complaints - Sell IT Products like website design and other services - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Research, identify and resolve customer complaints using applicable software - Route calls to...

  • Sales Executive

    2 weeks ago

    Patna, India Delcon homes pvt. Ltd Full time

    This Job is all about Real Estate. We are hiring: Call centre Executive (12th pass) Manager (graduation) Sales Executive (12th pass) Message for interview and further details. **Job Types**: Full-time, Part-time Part-time hours: 14 per week **Salary**: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Work from home Day range: - Monday to...

  • Receptionist and Telecaller

    1 week ago

    Patna, India AHSAAN MANAGEMENT SERVICES Full time

    UEGENT NEED MANPOWER IN THIS DEPARTMENTLE MND, PHED, IPRD, RWD JOB IN PATNA BIHAR, POST - COMPUTER OPERATER CUM CALL CENTRE EXECUTIVE Salary - RS 12328/- TO RS 16,000/ - Qualification - INTERMIDIATE WITH COMPUTER KNOWLEDGE Place of Posting - PATNA, BIHAR **Salary**: ₹12,338.00 - ₹16,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Deputy Nursing Superintendent

    2 weeks ago

    Patna, Bihar, India Ford Hospital and Research Centre (FHRC) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Assist the Nursing Superintendent in supervising all nursing services.Coordinate and manage daily nursing activities across departments.Monitor patient care delivery to ensure quality, safety, and compassion.Supervise ward in-charges and staff nurses.Prepare and manage duty rosters and staff deployment.Conduct regular rounds to assess...

  • Looking For Desktop Support Engineer

    4 days ago

    Patna, India MB Product and Services Full time

    Company covers travel, food and accommodation expenses hand on training providedExperience1 - 2 YearsNo. of Openings30EducationB.C.A, B.TechRoleDesktop Support EngineerIndustry TypeCall Centre / BPO / KPO / ITES / LPOGenderMaleJob CountryIndiaType of JobOtherWork Location TypeWork from Office

  • Data Entry Executive

    1 week ago

    Patna, Bihar, India Data Vision Part time

    DEAR ALL Candidate...we are hire serious Provide Typing Jobs From Home from where a serious user can earn good earning from his home. Simple Easy Online & Offline Work From Home Home Based Data Entry Full Time Age Qualification no Bar Any Graduate/Post Graduate Salary- To PM. Government Approved Basic requirement :- laptop,pc or smart phone .call us Govt....