Email/chat Process

1 day ago

Mumbai, India The Sleep Company Full time

care Calls (After sales services)

**Salary**: upto 4.00LPA

**Key Responsibilities**:
Effective communication via mail/chat

Assist digital team with online campaigns.

Protecting brand image and reputation in the market.

Provide real-time support

Escalating to relevant team(s) internally and/or externally

Good communication (verbal & written)

Proficiency with MS Office particularly MS Excel

Customer-centric attitude

Maintain accurate records

**Customer Support**

Call up / Follow ups to active Customer for their Progress

Response the all Query on Chat / Call ask for feedback

Follow up with Missed Appointments

Schedule Appointments

Preparation of MIS

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹250,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of Chat process experience do you have?

**Experience**:

- total work: 1 year (preferred)
- Domestic voice process: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7304501604
- Health insurance

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