Email And Chat Process

4 weeks ago

Mumbai, India Excederm Ai Limited Full time
Description

Excederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a collaborative environment. If you are eager to kickstart your career in the Information Services industry by delivering top-notch customer experiences, we would love to hear from you

Responsibilities:
  • Respond to customer inquiries and issues via email and chat
  • Provide timely and accurate information to customers
  • Resolve customer complaints and escalate complex issues as needed
  • Ensure customer satisfaction through effective communication and problem-solving
  • Maintain a high level of professionalism and empathy in all customer interactions
Requirements:
  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Customer-oriented mindset with a focus on delivering exceptional service
  • Strong problem-solving and decision-making abilities
  • Proficiency in using email and chat platforms
  • Previous experience in customer service or a related field is a plus

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