Non Voice BPO

4 weeks ago

Mumbai India Wings Global Services Full time

Job Description

Company Overview

Wings Global Services is a trailblazer in engineering innovation and automation excellence, providing comprehensive solutions across diverse industries such as oil & gas, manufacturing, IT, and modern infrastructure. We are located in Mumbai and our team is comprised of talented professionals focused on propelling operational efficiency and sustainable progress. Learn more at www.wings-global.in.

Job Overview

We are seeking a Junior Non Voice BPO Chat and Email Process Specialist to join our team. This full-time position is based in Mumbai, including suburban and surrounding areas like Navi Mumbai, Airoli, Thane, Andheri, and Malad. Candidates should have 1 to 3 years of work experience and be comfortable working in a dynamic, technology-driven environment.

Qualifications and Skills

- Email Support (Mandatory skill): Demonstrated expertise in managing professional email communications efficiently and effectively, ensuring customer satisfaction.
- Live Chat Support (Mandatory skill): Proficiency in delivering exceptional live chat support, addressing customer queries in real-time with high accuracy.
- Written Communication (Mandatory skill): Excellent written communication skills adept in crafting clear and concise responses suitable for diverse audiences.
- Complaint Resolution: Adept at identifying issues, understanding the customer perspective, and resolving complaints promptly while maintaining composure.
- Data Entry: Accurate data entry skills to maintain and update system records, ensuring data integrity and accessibility for informed decision-making.
- Workflow Management: Competent in managing workflows efficiently, prioritizing tasks to meet deadlines in a structured BPO environment.
- Problem Solving: Strong problem-solving abilities, capable of identifying issues quickly and offering viable solutions that align with company policies.
- Active Listening: Excellent active listening skills, essential for understanding client needs and delivering suitable support and resolutions.

Roles and Responsibilities

- Handle non-voice communication channels including email and chat support, ensuring timely and accurate responses to client queries.
- Work collaboratively with team members to efficiently resolve customer issues while adhering to company protocols and service standards.
- Implement effective complaint resolution processes to enhance customer satisfaction and optimize their service experience.
- Manage data entry tasks, updating and maintaining accurate records in business systems to support operational processes.
- Facilitate efficient workflow management, ensuring that all inquiries and support tasks are processed in a timely manner.
- Engage in proactive problem-solving, suggesting enhancements to existing support strategies to improve service delivery efficiency.
- Offer empathetic and effective communication, ensuring customers feel heard and valued, establishing a positive experience with our services.
- Participate in continuous learning initiatives to stay current with industry best practices and contribute innovative ideas to the team.

  • Voice Non voice Call Center, BPO Domestic and International

    2 days ago

    Chandigarh, Gurugram, Mumbai, India Best Placement Services Full time ₹ 15,000 - ₹ 35,000 per year

    Voice Non voice Call Center, BPO Domestic and InternationalQualifications-Any Graduate/ 12thSkills required- Good communication skills are requiredSalary 15K to 35KALLOWANCE AND PERKS are excludedFor Girls - Day shiftFor Boys- Rotational shiftCall WhatsApp number

  • non voice process

    2 days ago

    Airoli, Navi Mumbai, Maharashtra, India Aparna Singh Label Full time ₹ 2,10,000 - ₹ 2,60,000 per year

    Customer Support Executive – Non-Voice (Freshers Welcome)International exp 1 year minimum in voice/non voicesalary - 21 to 355 days working2 rotational offBenefits:Performance-based incentivesPF & ESIC coveragePaid trainingFast career growth in BPO industry5 days working week (depending on process)Location:Airoli, Navi Mumbai (Work from Office)Job Types:...

  • Bpo Non Voice

    2 weeks ago

    Mumbai, India Wehire Talent Solutions Full time

    Hiring for non voice process Back office Qualification - Graduate + 1 year of exp Salary - 18kInhand Languages known:. English + Hindi Work from office Note-Should know advance excel Location - Andheri Immediate joining For further details contact saloni shah +91-XXXXXXXXXX **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 -...

  • International Customer Care

    2 days ago

    Mumbai, India KVC CONSULTANTS Full time

    **Hello We are Hiring for a customer support profile in Mumbai - **Kindly note it is a WORK FROM OFFICE ROLE IN Mallad** **Roles and Responsibilities** - To resolve all customer issues in a timely manner- to maintain customer feedbacks which will help to improve the process**Eligibility** - Freshers with - **Excellent communication in English **may only...

  • International BPO Voice/ Non-voice/Blended Process

    40 minutes ago

    Mumbai, Mumbai Suburban, Navi Mumbai, India Max Career Full time ₹ 60,000 per year

    ONLY for VOICE- 50k joining bonusUS Process / UK processWFOSalary - upto to k in-hand( HSC or Grad with min years of exp into BPO)5 days working 2 rotational offexcellent communication skillshome pickup home drop

  • Bpo Voice

    2 days ago

    Mumbai, India Star Eureka Insurance Pvt Ltd Full time

    BPO Voice Process Minimum SSC PASS or HSC PASS Both require 10pass or 12 pass Call me 9594628128 Location : Mulund west **Salary**: ₹8,086.00 - ₹38,272.72 per month Schedule: - Day shift Ability to commute/relocate: - Greater Mumbai, Mumbai Suburban - 400080, Maharashtra: Reliably commute or planning to relocate before starting work...

  • non voice process

    7 days ago

    Malad, Mumbai, Maharashtra, India Jobegy Full time ₹ 88,800 - ₹ 5,33,771 per year

    Profile Non-VoiceRequired Qualification - Graduate MandatoryJob Experience (duration) 1– 3 YearsDesired Experience (domain) InsuranceWork Location Mumbai (Malad)Must have all the document experince letter is mandatory / UAN CHECKNO Absconded.Role Associate (BPO-1/2)salary 5.5 LPARequired Skillset DetailsDomain related - Relevant experience with UK pension...

  • Int. Bpo

    1 week ago

    Mumbai, India KVC CONSULTANTS Full time

    **Roles and Responsibilities** **Greetings from KVC CONSULTANTS LTD.** We are looking for people with min 6 months of Customer Care/BPO experience for ITES Company based out of Mumbai. -**: - Provide Customer Support - Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer...

  • Bpo - Voice Process

    2 weeks ago

    Mumbai, Maharashtra, India Hemocean outsourcing Full time

    **Qualifications and Skills** - Strong communication skills in verbal and written English - Ability to multitask and prioritize tasks effectively - Familiarity with BPO procedures and voice process operations - Positive attitude and customer-centric approach - Willingness to learn and adapt in a fast-paced environment **Roles and Responsibilities** - Handle...

  • Non Voice Bpo

    3 weeks ago

    Mumbai, Maharashtra, India Wings Global Services Full time

    Company Overview Wings Global Services is a trailblazer in engineering innovation and automation excellence providing comprehensive solutions across diverse industries such as oil gas manufacturing IT and modern infrastructure We are located in Mumbai and our team is comprised of talented professionals focused on propelling operational efficiency and...