Customer Service Officer

2 weeks ago

Mumbai Maharashtra, India Burgundy Brand Collective Full time

**Customer Service Executive Duties**:

- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Meet or exceed productivity and quality standards set for the role.
- Maintain customer data and records accurately in the designated systems. 
- Graduate (Any)
- Previous experience in customer service or a similar role is preferred.
- Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
- Proficiency in typing with a high level of accuracy and speed.
- Ability to multi-task and effectively manage time in a fast-paced environment.
- Good problem-solving skills and the ability to think critically.
- Excellent interpersonal skills with a customer-centric approach.

**Reporting Manager**:COO

**Job Location: **HO

**Timeframe**:Immediate

**About us**

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate
- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Officer

    4 days ago

    Mumbai, Maharashtra, India Cultfit Full time

    **Customer Service Officer** *** **Location: Andheri West & Lower Parel** **About Us**: Fitness First is a leading fitness chain with a commitment to helping members achieve their health and wellness goals. We're seeking a highly motivated and customer-focused Customer Service Officer to join our team. **Job Summary**: The Customer Service Officer will...

  • Customer Service Officer

    4 days ago

    Mumbai, Maharashtra, India Fitness First Full time

    **Customer Service Officer** *** **Location: Andheri West & Lower Parel** **About Us**: Fitness First is a leading fitness chain with a commitment to helping members achieve their health and wellness goals. We're seeking a highly motivated and customer-focused Customer Service Officer to join our team. **Job Summary**: The Customer Service Officer will...

  • Customer Service Representative

    3 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Officer

    1 week ago

    Mumbai District, Maharashtra, India Cultfit Full time

    **Customer Service Officer** **Job Summary** We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym. As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal...

  • Customer Service Officer

    2 weeks ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Title: Senior Customer Service Officer Location: Mumbai and Thane Experience: 6 months to 36 months **Salary**: Up to 44,000 INR per month **Job Description**: As a Senior Customer Service Representative, you will play a key role in ensuring the satisfaction and loyalty of our customers. You will be responsible for managinng escalated customer...

  • Customer Service Officer

    2 weeks ago

    Mumbai, Maharashtra, India Upgrade Consulting Full time

    Hello! Greetings of the day!!!! We are hiring for **Customer Service Associates** for **Navi Mumbai location - Day Shifts**. **Salary - 2800000 Per year** **Profile: - Customer Service Assistant** **Job Description**: Manage phone calls and ensure their queries are resolved or information is shared with them. Identify and assess customers’ needs to...

  • Customer Service Officer

    1 week ago

    Navi Mumbai, Maharashtra, India ASL Full time

    **Job title: Customer service officer** **International Process** **Salary - Up to 30k +Unlimited Incentives** **5 days working** **2 Rotational Week Off** **Work Hours - 8 (Rotational)** **HSC/Graduate** **Excellent Communication Skills** Roles: Handling customer queries on call International process Retention/customer service Voice process Inbound...

  • Customer Service Officer

    1 week ago

    Navi Mumbai, Maharashtra, India Unilever Full time

    We are looking to hire a Customer Service Officer in Unilever. Function: Ice Creams Location: Ahmednagar Here is how your day at Unilever would look like: - Achieve sales targets through personal selling (visiting market) and driving the distribution system. - Managing the distributor system in terms of both front-end and back-end infrastructure. -...

  • Customer Service Officer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Unilever Full time

    We are looking to hire a Customer Service Officer in Unilever. Function: Ice Creams Location: Ahmedabad Here is how your day at Unilever would look like: - Achieve sales targets through personal selling (visiting market) and driving the distribution system. - Managing the distributor system in terms of both front-end and back-end infrastructure. -...

  • Customer Service Officer

    6 days ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Customer Care Officer Position Available Urgently! Job Locations: Malad, Andheri, and Thane. Process Region: US and Australia. Education Requirements: Anyone with voice experience is encouraged to apply. Applicants should be flexible with rotational shifts. **Salary**: Up to 34,000 INR (depending on the last drawn salary). Contact No:...