Customer Service Officer

1 week ago

Mumbai Maharashtra, India Burgundy Brand Collective Full time

**Customer Service Executive Duties**:

- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Meet or exceed productivity and quality standards set for the role.
- Maintain customer data and records accurately in the designated systems. 
- Graduate (Any)
- Previous experience in customer service or a similar role is preferred.
- Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
- Proficiency in typing with a high level of accuracy and speed.
- Ability to multi-task and effectively manage time in a fast-paced environment.
- Good problem-solving skills and the ability to think critically.
- Excellent interpersonal skills with a customer-centric approach.

**Reporting Manager**:COO

**Job Location: **HO

**Timeframe**:Immediate

**About us**

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate
- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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