Customer Service Officer

8 hours ago

Mumbai Maharashtra, India Upgrade Consulting Full time

Hello

Greetings of the day

We are hiring for **Customer Service Associates** for **Navi Mumbai location - Day Shifts**.

**Salary - 2800000 Per year**

**Profile:

- Customer Service Assistant**

**Job Description**:
Manage phone calls and ensure their queries are resolved or information is shared with them.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

**Location:

- Navi Mumbai**

**Shift:

- Day Shifts**

**Working days:

- 6 days working with 1 off**

**Eligibility:

- Graduated can apply**

**Mode of Work:

- Work From Office**

**Mode of interview:

- Walk-in**

**Note:

- Need immediate joiners with good communication in any one of the languages - Tamil / Telugu / Kannada OR Malayalam**

HR Nishita -
968-555-4153

Warm Regards,

Talent Acquisition

Nishita

**Job Types**: Full-time, Permanent

Pay: ₹280,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Can you speak Tamil OR Telugu OR Kannada OR Malayalam?

**Education**:

- Bachelor's (preferred)

Work Location: In person

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