Customer Service Officer

14 hours ago

Mumbai Maharashtra, India Vibrantzz Management Services Full time

Job Title: Senior Customer Service Officer

Location: Mumbai and Thane

Experience: 6 months to 36 months

**Salary**: Up to 44,000 INR per month

**Job Description**:
As a Senior Customer Service Representative, you will play a key role in ensuring the satisfaction and loyalty of our customers. You will be responsible for managinng escalated customer inquiries and providing support to our customer service team. This role requires strong leadership skills, a passion for customer service, and the ability to handle complex situations with professionalism and empathy.

**Responsibilities**:

- Handle Escalated Inquiries
- Provide Leadership
- Customer Support
- Problem Solving
- Quality Assurance
- Training and Development
- Process Improvement
- Cross-Functional Collaboration

**Requirements**:

- Bachelor's degree or Higher Secondary
- Relevant experience or any voice experience
- Excellent communication skills, both written and verbal
- Attention to detail and strong organizational skills
- Flexibility to work evenings, weekends, and holidays as needed

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Retirement saving plan
- Paid time off and holidays
- Opportunities for advancement and professional development

How to Apply:
You can call us or WhatsApp us on the given contact info.

Contact Person: Aaron Mendes
Contact No.
9967788943

Join our team and be part of a company that is committed to excellence in customer service. We look forward to welcoming you aboard

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹25,000.00 - ₹44,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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